Arena Apartments & Villas Guba

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests appreciate the tranquil and beautiful location of the resort, with high regard for the staff's welcoming nature and helpfulness in ensuring a comfortable stay.

• Staff members are consistently friendly and very helpful, offering valuable assistance.
• Diverse facilities, including a large pool and gardens, provide enjoyable activities.
• Apartments and villas are spacious and clean, offering comfortable stays for families.
• The location is peaceful and safe, featuring nice views and areas for relaxation.

Areas to improve

Some Arab guests encountered challenges with customer service, particularly the language barrier, alongside remarks concerning the quality and variety of breakfast offerings.

• Guests experience communication difficulties with staff due to limited English proficiency.
• Breakfast variety and quality are often noted as limited and requiring improvement.
• Some accommodations lack adequate air conditioning or have minor maintenance issues.
• Delays were experienced during check-in processes or unit handover.

What guests love

Saudi visitors praise the property as a distinguished stay, highlighting the friendly staff and diverse facilities as key elements for a positive experience.

• Guests commend the welcoming and cooperative staff, noting their effective assistance.
• The available facilities, such as swimming pools and green spaces, are a major draw offering a complete experience.
• The cleanliness of the place and the comfort of the rooms and apartments are noted as important factors contributing to an enjoyable stay.
• The quiet and relaxing location, along with its proximity to essential services, is appreciated for relaxation.

Areas to improve

Some Saudi visitors encountered challenges related to maintenance and services, with remarks concerning communication and certain aspects of the stay.

• A number of guests pointed out issues with room air conditioning or its absence in some areas.
• Complaints were received regarding communication difficulties with some staff due to a language barrier.
• Some maintenance issues were noted, such as slow toilet flushing or non-functional appliances.
• Some guests complained about the limited or unvaried breakfast options.

What guests love

Emirati guests generally found the staff welcoming and helpful, noting smooth check-in and check-out processes as positive aspects of their stay.

• Staff members are friendly and cooperative, with specific praise for helpfulness.
• Rooms and apartments are described as clean and comfortable.
• The location is convenient and quiet, offering pleasant views.
• The price is considered reasonable for the accommodation provided.

Areas to improve

Some Emirati guests encountered issues with maintenance in apartments, particularly bathrooms, and noted concerns regarding cleanliness and breakfast quality.

• Certain apartments require maintenance, especially bathrooms and door locks.
• Cleanliness was not consistently high, with some guests mentioning insects.
• The breakfast variety and quality did not meet all expectations.
• A language barrier with some staff members made communication difficult.

What guests love

Kuwaiti guests found the apartments and villas generally pleasing, highlighting cleanliness, comfort, and attentive service that provides an enjoyable stay for families.

• Apartments and villas are tidy and clean, with amenities like heating and hot water available.
• Service is cooperative and pleasant, especially from reception staff and managers who care for guest comfort.
• The place offers quietness and comfort, very suitable for large families and children.
• Spacious villas feature vital and recreational facilities.

Areas to improve

While the overall experience was positive, some Kuwaiti guests pointed out a few areas that could be improved.

• The breakfast offering was considered standard, not particularly special.
• Some insects and ants were noted within the rooms.
• The location might be a bit remote from certain areas.

What guests love

Qatari guests appreciated the prime location of the apartments and villas, along with their attractive design and well-equipped facilities catering to families.

• Visitors liked the villa design and room furnishings, noting the breakfast was tasty and varied.
• Ease of access to the property was valued, particularly for guests with disabilities.
• Some praised the welcoming and smiling reception staff, alongside the great location and good facilities.

Areas to improve

Some Qatari guests encountered challenges with delayed apartment check-ins, alongside remarks on villa privacy and the quality and variety of food.

• Some guests reported delays in apartment preparation post-check-in, causing inconvenience for families.
• A number of visitors noted a lack of privacy within the villas, particularly around pool areas.
• Shortcomings were observed in food variety and quality, as well as the absence of essential kitchenware.

What guests love

Omani guests appreciate the expansive hotel complex, noting its pleasant views and diverse amenities, including a large Olympic swimming pool and recreational areas for families and children.

• The resort offers a good variety of breakfast options.
• Omani families highlight the clean and modern rooms.
• The complex provides leisure activities such as a swimming pool, sauna, and table games.

Areas to improve

Some Omani visitors encountered challenges with separate apartment accommodations, requiring transport via golf cart that could be slow, alongside remarks on kitchen amenities and insufficient air conditioning in certain units.

• There were comments regarding cleaning standards in some older parts of the property.
• Certain apartments lacked essential kitchenware.
• The reception area can experience congestion during peak times.

Amenities

• Stovetop
• Electric kettle
• Kitchen
• Linens
• Wardrobe or closet
• Toilet paper
• Towels
• Bidet

Where it is

Quba Bakı yolu 4-cü km, AZ4000 Quba, Azerbaijan