Arena Grand Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests generally praise Arena Grand Hotel for its clean and comfortable accommodations, highlighting friendly staff and good facilities that enhance the overall stay.

• Guests frequently commend the cleanliness of rooms and common areas, contributing to a pleasant environment.
• Many visitors express gratitude for the staff's welcoming demeanor and helpfulness.
• The hotel's sports facilities and surrounding gardens are noted as positive additions for relaxation.
• Breakfast is often described as good, offering a satisfactory variety of options.

Areas to improve

Some Arab guests noted areas for improvement, particularly concerning breakfast variety and occasional language barriers with staff members.

• A recurring comment is the limited variety of options available at breakfast.
• A few guests experienced communication challenges due to staff's English proficiency.
• Some rooms were mentioned as needing minor maintenance or better sound insulation.
• Occasional feedback pointed to slow restaurant service or unavailability of menu items.

What guests love

Saudi guests commend Arena Grand Hotel for its comfortable and elegant accommodation, highlighting the friendly staff and attentive service as key elements of a positive stay.

• Visitors praise the welcoming and cooperative staff, particularly Mr. Jamal, for their valuable assistance.
• Guests frequently mention the hotel and room cleanliness as a notable and satisfying feature.
• Many Saudis appreciate the hotel's good location and proximity to essential amenities.
• Sports facilities and children's areas are noted as good additions for families and visitors.

Areas to improve

While Saudi guests generally find the experience positive, some observations emerge regarding breakfast variety and limitations in certain services.

• Some guests complain about the limited and repetitive options on the breakfast menu.
• Communication challenges due to language barriers were noted with some reception and restaurant staff.
• A few visitors mentioned the unavailability of certain facilities or restrictions on their use.
• Comments were made regarding air conditioning quality or delays in check-in.

What guests love

Emirati guests report a pleasant stay, highlighting the friendly service and comfortable facilities that create a peaceful atmosphere for relaxation.

• Emirati visitors commend the staff's kindness and helpfulness in meeting their needs.
• Rooms and facilities are noted as clean and well-equipped for a comfortable stay.
• Many Emiratis enjoy the quiet ambiance, finding it suitable for relaxation.
• The location is mentioned as good and convenient for accessing various amenities.

Areas to improve

Some Emirati guests encountered challenges with the restaurant service, including slow preparation and limited options, alongside some room maintenance issues.

• Guests reported slow service in the restaurant and sometimes limited breakfast choices.
• Some room maintenance issues were noted, such as malfunctioning facilities or non-working appliances.
• Certain Emirati visitors experienced communication difficulties with staff due to a language barrier.
• Some families faced privacy concerns in interconnecting rooms.

What guests love

Kuwaiti guests appreciated the hotel's outdoor spaces, finding them suitable for strolls, and noted the availability of YouTube on the television.

• The outdoor areas are pleasant for walking.
• The television offers access to YouTube.
• Some visitors found the external facilities to be good.

Areas to improve

Kuwaiti guests encountered several criticisms regarding the quality of furniture and the restaurant, alongside issues with cleanliness and room maintenance, and experienced communication difficulties due to poor English.

• The furniture and restaurant quality did not meet expectations.
• General cleanliness of rooms and facilities was below standard.
• Gaps were noted under room doors, affecting privacy.
• There were communication challenges due to limited English proficiency.

What guests love

Qatari guests commend the hotel's high cleanliness and the friendly service from staff who offer good support.

• Guests praised the clean condition of the property.
• Travelers noted the staff's kindness and helpfulness.
• Some enjoyed a delicious and great breakfast.
• The location within the Olympic center provides a safe and comfortable environment.

Areas to improve

While many Qatari visitors enjoyed their stay, some noted that breakfast was below expectations and staff were not adequately equipped for tourist services.

• Some guests found the breakfast to be poor.
• Travelers reported that staff were not sufficiently prepared for tourism services.
• One guest preferred a location closer to the mountains over proximity to a specific entrance.

What guests love

Bahraini guests found the Arena Grand Hotel to be good and comfortable, highlighting the high level of service and staff attentiveness.

• Staff members were very helpful and welcoming, providing prompt service.
• Guests appreciated the smooth check-in and check-out process.
• Complimentary upgrades and extra amenities were provided, enhancing the stay.

What guests love

Arena Grand Hotel is regarded by Omani guests, who found the hotel beautiful with good services for the price.

• Omani visitors praise the hotel's beauty and the availability of all necessary services.
• Guests highlight the reasonable prices and good value for money.
• Omani visitors mention the quick and friendly service provided by the staff.
• Omani guests note the warm hospitality and helpfulness from reception staff.

Amenities

• Toilet paper
• Towels
• Bidet
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Quba Bakı yolu 4-cü km, AZ4000 Quba, Azerbaijan