Arion Hotel Baku

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests frequently highlight the hotel's cleanliness and quiet atmosphere as positive aspects, alongside commendable service from certain staff members.

• The hotel's general cleanliness is often praised, contributing to a comfortable stay.
• Specific staff, particularly in reception and room service, are noted for providing attentive service.
• The quiet ambiance is appreciated by guests seeking a peaceful environment.
• Breakfast is described as good and meeting basic guest needs.

Areas to improve

Numerous Arab guests encountered issues concerning room quality and services, including maintenance problems, noise disturbances, and unsatisfactory staff conduct.

• Frequent reports mention room maintenance issues, such as worn furniture and unpleasant odors.
• Some guests experienced nighttime disturbances and noise, impacting their sleep quality.
• Shortcomings in service are noted, like delayed assistance with luggage or unaddressed cleaning requests.
• Breakfast is sometimes criticized for lack of variety or quality, with a few instances of health concerns.

What guests love

Saudi visitors appreciate the hotel's quiet ambiance, finding it a relaxing retreat.

• The location is noted as being conveniently close to amenities.
• Some guests found the breakfast to be good and satisfactory.
• Service is occasionally described as good.

Areas to improve

Saudi visitors encountered issues with outdated furnishings, cleanliness, and poor soundproofing, alongside remarks on staff conduct.

• Furnishings are described as old and worn, not meeting expectations.
• Overall hotel and room cleanliness received frequent criticism.
• Sound insulation is noted as weak, leading to disturbances.
• Some staff behavior and lack of cooperation were points of concern.
• The hotel's location is mentioned as being distant from key attractions.

What guests love

Emirati guests appreciate the hotel's cleanliness and the helpful breakfast staff, contributing to a pleasant stay.

• The hotel is noted for its high level of cleanliness.
• Breakfast staff provided attentive service.
• The breakfast offered was of good quality.

Areas to improve

Some Emirati visitors experienced significant nighttime disturbances from loud noise, alongside issues with room quality and check-in service.

• Loud music and noise caused considerable nighttime disturbance.
• Check-in was slow, and room assignments were initially incorrect.
• Rooms showed signs of wear, with stains and unpleasant odors.
• Breakfast did not meet expectations regarding variety and presentation.

What guests love

Kuwaiti guests found Arion Hotel Baku to offer attentive service, with many praising the staff's professionalism and responsiveness.

• Front desk staff and room service were noted for their friendly and professional demeanor.
• The hotel's pricing was considered reasonable and appropriate.
• Guests felt the service provided exceeded their expectations.

Areas to improve

While the experience was generally positive, some Kuwaiti guests noted minor delays in service delivery.

• A slight slowness was observed in handling luggage upon arrival or departure.
• No significant negative feedback was provided by most guests.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Ə. Rəcəbli küçəsi 1, 33 / Baku, Azerbaijan, AZ1000 Baku, Azerbaijan