Basqal Resort & SPA

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests praise the resort as a peaceful and beautiful destination surrounded by nature, offering diverse facilities for families and individuals.

• Personal attention and good support from staff like Gunel and Aytakin are highlighted, adding significant value to stays.
• The serene location and the availability of varied activities suitable for all ages are commended.
• Rooms and facilities are noted as comfortable and clean, featuring stunning views of the surrounding nature.
• Guests appreciate the warm welcome and friendly demeanor of the staff, contributing to a feeling of being well-cared for.

Areas to improve

Some guests encountered issues with restaurant service, communication challenges with certain staff, and noted concerns regarding the road infrastructure.

• Some food items were reported as undercooked, and the service at the Rast restaurant was deemed unsatisfactory.
• Communication difficulties arose with staff not fluent in English, and some guests experienced unfriendly reception service.
• Unpleasant odors were occasionally noted in the dining hall and within the private villa bathrooms.
• The roads leading to the resort were mentioned as being in poor condition due to ongoing maintenance and construction.

What guests love

Saudi guests found the resort to be a delightful destination, highlighting the warm hospitality and attentive service provided by the staff.

• Rooms and facilities are noted for their cleanliness and spaciousness, offering breathtaking mountain views.
• Staff members, such as Gunel and Aytekin, provided attentive, personalized assistance for a comfortable stay.
• The variety of activities and services, including the spa and dining options, were appreciated by families and couples.

Areas to improve

Some Saudi guests encountered minor issues with food preparation and restaurant service, alongside some communication challenges in English.

• A few dishes were noted as being slightly undercooked, and English proficiency among some staff was limited.
• Service at the Rast restaurant was not consistently great, and breakfast variety could be improved.
• Concerns were raised about the lack of stroller-friendly paths and ongoing road maintenance affecting access.

What guests love

Emirati guests praise the resort for its tranquil natural setting and breathtaking views, making it an ideal destination for relaxation and enjoyment.

• Visitors commend the comprehensive facilities and diverse activities suitable for all family members.
• Many guests highlight the staff's welcoming nature and helpfulness, with special thanks to personal assistants for their attentiveness.
• Guests appreciate the variety of dining options and the local restaurants surrounding the resort.

Areas to improve

Some Emirati guests encountered challenges related to customer service, including poor interactions with certain staff members and issues with administrative registration.

• A few visitors noted negative experiences with reception and restaurant staff, calling for improved communication skills.
• Families faced issues concerning the non-registration of their foreign members with the relevant authorities.
• Some guests complained about the condition of the road leading to the resort due to ongoing construction.

What guests love

Kuwaiti guests praise the resort as a wonderful destination, highlighting attentive service and diverse facilities catering to all family members.

• good personal service from staff providing great support.
• A wide range of entertainment activities and facilities suitable for children and adults.
• Good food quality and variety in restaurants with reasonable prices and ample portions.
• Cleanliness and comfort of hotel suites and private villas with pools.

Areas to improve

Some Kuwaiti guests encountered minor issues related to odors in specific areas and the place being crowded.

• Occasional unpleasant smells noted in the dining hall.
• Some private villas experienced bad odors in their bathrooms.
• The resort can be very crowded, requiring advance arrangements.
• A dog was observed roaming near a private villa.

What guests love

Omani guests praise the beauty of Basqal Resort and its serene location amidst stunning nature, highlighting the high-standard services and diverse programs catering to all preferences.

• Villas are noted for their cleanliness and private pools, offering a comfortable stay.
• Guests appreciated the welcoming and helpful staff, with special thanks to individuals for their attentiveness.
• The resort is considered an ideal retreat for escaping city noise and enjoying peace and elegance.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Basqal village, AZ3111 Basqal, Azerbaijan