Fairmont Baku, Flame Towers

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisBahrainis

What guests love

Arab guests frequently praise the hotel's prime location and spectacular panoramic views of the city and sea, alongside spacious and clean rooms.

• Guests frequently commend the stunning natural scenery and panoramic vistas offered from the rooms.
• The rooms are noted as spacious and comfortable, featuring elegant design and good finishes.
• Visitors appreciate the staff's welcoming reception and their dedication to professional service.
• Facilities such as the spa and indoor pool are highlighted as notable positive aspects.

Areas to improve

Some guests encountered issues with room service, air conditioning temperature control, and noted limitations in breakfast selections.

• A few guests reported delays in room service or rooms not being ready upon arrival.
• Recurring issues with controlling the room's air conditioning temperature were observed.
• Comments were made regarding the limited variety or quality of breakfast options.
• Some visitors pointed out a lack of certain basic room amenities.

What guests love

Saudi guests highlight a premium stay at Fairmont Baku, praising its strategic location and stunning panoramic views of the city and sea. Visitors commend the elegant and spacious rooms, along with good facilities like the pool and gym.

• Saudi visitors commend the professional and friendly service from staff, noting their helpfulness.
• Rooms are noted for their elegant design and generous size, ensuring a comfortable stay.
• The hotel's prime location, close to key attractions, is a significant draw for guests.
• Facilities such as the indoor pool and fitness center offer an enjoyable experience.

Areas to improve

Some Saudi guests encountered minor issues during their stay, related to room amenities or specific services, which slightly impacted their overall experience.

• A few guests noted a lack of certain basic amenities in rooms, such as tissues or waste bins.
• Minor maintenance issues were observed with some facilities, like the jacuzzi temperature or a broken safe.
• Some visitors reported slow check-in processes or rooms not being ready upon arrival.

What guests love

Emirati guests frequently praise the hotel's prime location and stunning city and sea views, alongside clean and spacious rooms.

• Emirati families highlight the surreal and beautiful panoramic views from their rooms.
• Visitors appreciate the welcoming and helpful nature of the staff, particularly at reception.
• Guests note the quality of facilities, including a well-equipped spa area with impressive views.

Areas to improve

Some Emirati guests encountered issues with room service efficiency, food variety, and air conditioning controls.

• A few visitors reported delays in room service and the delivery of extra beds.
• Concerns were raised regarding the limited selection and quality of breakfast options, including coffee.
• Some guests noted problems with the air conditioning system or the lack of individual temperature control in rooms.

What guests love

Kuwaiti guests appreciated the hotel's prime location, enjoying the stunning panoramic views and the relative tranquility of the elevated setting.

• The spaciousness and elegant design of the rooms were noted.
• Staff members were consistently found to be friendly and helpful.
• Guests enjoyed the diverse facilities, including the spa and pools.
• The overall cleanliness of the hotel was highlighted as very good.

Areas to improve

Some Kuwaiti guests noted a lack of essential amenities in the rooms and minor inconveniences that slightly impacted their overall experience.

• A limited selection of complimentary toiletries was provided.
• The availability of English TV channels, especially for entertainment, was restricted.
• Pillows were occasionally found to be uncomfortable.
• The immediate vicinity of the hotel is not ideal for walking.

What guests love

Bahraini guests found the hotel to be a beautiful property offering wonderful views, with spacious rooms and well-appointed bathrooms.

• Bahraini families highlighted the property's beauty and the lovely views from the rooms.
• The spaciousness of the rooms and the quality of the bathrooms were appreciated by Bahraini families.
• Helpfulness and support from front office staff were noted.

Areas to improve

While guests appreciated the area's beauty, some noted the hotel's location is a bit distant from the old city and downtown.

• Some guests mentioned the location is somewhat removed from the city center.
• One visitor noted that the air conditioning was uncomfortably warm.
• A few visitors found the hotel to be a little far from main attractions.

Amenities

• Toilet paper
• Towels
• Bidet
• Towels/Sheets (extra fee)
• Guest bathroom
• Bathtub or shower
• Slippers
• Private bathroom

Where it is

Mehdi Huseyn Street 1A, Sabayil , AZ1006 Baku, Azerbaijan