Holiday Inn Baku by IHG

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests generally found their stay at Holiday Inn Baku to be pleasant, highlighting the hotel's convenient location and the helpfulness of its staff.

• The hotel's prime location, especially its proximity to shopping malls and attractions, was frequently praised.
• Staff members were consistently described as friendly and professional, contributing positively to the guest experience.
• Cleanliness of rooms and common areas was noted as good, providing a comfortable environment.
• Guests appreciated the available facilities, including dining options and the overall well-maintained condition of the hotel.

Areas to improve

Despite positive aspects, some Arab guests encountered issues related to facility maintenance, service quality, and specific room details during their stays.

• Recurring water outages, particularly in the early morning hours, were a point of concern for several guests.
• The quality and variety of breakfast offerings received mixed reviews, with some finding it below expectations.
• A few guests mentioned that certain rooms felt small, or that the air conditioning was not sufficiently effective.
• Comments were made regarding specific pool policies, such as mandatory headwear, or the pool being temporarily unavailable.

What guests love

Saudi guests found Holiday Inn Baku to be a comfortable and well-managed hotel, appreciating its convenient location and good overall services.

• The hotel's convenient location near shopping centers was a notable positive point.
• The cleanliness of the rooms and public areas received praise from guests.
• Friendly staff and good service quality contributed to a pleasant stay experience.

Areas to improve

Some Saudi guests encountered minor issues related to maintenance and water supply interruptions, alongside some service limitations.

• Water outages during late night and early morning hours were reported, causing inconvenience, especially for families.
• Some visitors noted the unavailability of certain facilities like the swimming pool or bidets in bathrooms.
• There were observations regarding limited breakfast variety and some maintenance-related concerns.

What guests love

Emirati guests praise the friendly service and convenient location at Holiday Inn Baku, with particular appreciation for the cleanliness and comfort of the rooms.

• Staff are highlighted as a key positive, offering consistent assistance and a welcoming atmosphere.
• The location is considered strategic, facilitating access to shopping centers and attractions.
• Guests commend the breakfast quality and variety, along with nice views from the dining area.
• Rooms are noted for being clean and comfortable, providing necessary amenities for a pleasant stay.

Areas to improve

Some Emirati guests encountered challenges regarding accommodation costs and certain room comfort aspects, alongside minor operational issues.

• Some noted the hotel's prices felt high when compared to other establishments in the region.
• Issues with air conditioning and room temperature were mentioned, as well as the small size of some single beds.
• A few guests reported water interruptions during certain hours and the absence of a swimming pool.
• Check-in procedures required longer waiting times than anticipated due to busy periods.

What guests love

Kuwaiti guests highlight the hotel's convenient location near shopping centers and the sea, alongside the high standard of cleanliness and professional service from the housekeeping team.

• The hotel's location is wonderful, close to shopping areas and the sea.
• The cleaning team is professional and maintains room cleanliness.
• Staff members are friendly and provide good service.
• Many expressed general satisfaction with their stay.

Areas to improve

Some Kuwaiti guests encountered issues with room service, along with comments regarding the refrigerator size and noise from the upstairs restaurant.

• Room service was poor, with unanswered calls.
• The in-room refrigerator was small.
• Noise was present from the restaurant located above rooms.
• The gym's view was noted as needing improvement.

What guests love

Qatari guests appreciated the hotel's pleasant atmosphere and its convenient location during their stay.

• Visitors highlighted the hotel's strategic location and welcoming ambiance.
• The staff received commendation for their attentive service and prompt assistance.
• Guests noted the friendly reception and professional demeanor of the hotel team.

Areas to improve

While Qatari guests generally enjoyed their stay, some noted that the room sizes were somewhat limited.

• A few visitors mentioned that the room dimensions felt constrained.
• The size of the rooms was a minor point of concern for some guests.

What guests love

Bahraini guests found the hotel staff to be good, highlighting the perfectly designed rooms as a positive aspect of their stay.

• Friendly and helpful service from the hotel staff.
• Well-designed and comfortable rooms.
• A generally satisfactory accommodation experience.

Areas to improve

Some Bahraini visitors encountered issues with breakfast, describing it as crowded and noisy, alongside observations regarding facility policies.

• Breakfast service was crowded and noisy.
• Some guests had to eat while standing.
• The swimming pool has a policy requiring head caps.

What guests love

Omani guests commend the hotel's prime location, conveniently situated near key attractions, alongside comfortable and clean rooms.

• The location is ideal and close to all important tourist spots.
• Rooms are comfortable and clean, offering a pleasant stay.
• Staff performance is good, contributing to a positive experience.

Areas to improve

While breakfast was enjoyed by some, others found the quality of cooked food disappointing and dry.

• The quality of cooked food at breakfast was disappointing.
• Some dishes were dry and below expectations.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Keykab Khanim Safaraliyeva Street 5, Nasimi, AZ1010 Baku, Azerbaijan