InterContinental Baku by IHG

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests frequently praise the hotel's attentive service and prime location, making it a preferred choice for stays in Baku.

• Staff members are consistently noted for their welcoming nature and professionalism.
• The hotel's location is valued for its proximity to the main street and attractions, easily accessible on foot.
• Rooms are described as clean, comfortable, and spacious, often offering pleasant views.
• Guests appreciate the smooth and efficient check-in and check-out processes.

Areas to improve

While the overall experience is positive, some guests encountered issues related to room service, facility maintenance, or minor disturbances.

• Some guests reported inconsistencies with room service orders, including missing items or cold food.
• Minor facility issues were noted, such as low water pressure or slow-draining sinks in bathrooms.
• Concerns were raised about carpet cleanliness, occasional stains, and sometimes unpleasant room odors.
• A few guests mentioned the pricing being high for the city's standards or noted street noise.

What guests love

Saudi guests frequently praise the hotel's convenient location, noting its proximity to key attractions and the friendly, helpful nature of the staff.

• The hotel's strategic location is ideal for exploring the city.
• Friendly and cooperative service from the hotel staff.
• Overall cleanliness and spaciousness of the premises.
• Enjoyable breakfast and food offerings.

Areas to improve

A few Saudi visitors mentioned challenges related to taxi pick-up and drop-off points.

• Limited parking availability for taxi pick-up.

What guests love

Emirati guests praise the InterContinental Baku for its good hospitality and friendly service, highlighting its strategic location close to key attractions.

• Guests frequently commend the staff's welcoming attitude and professional demeanor.
• The rooms are often described as clean, spacious, and offering pleasant views.
• Smooth and efficient check-in and check-out processes are a common highlight.
• The prime location, near Nizami Street, is valued for convenience.

Areas to improve

Some Emirati guests encountered minor issues with room service accuracy, water pressure, and street noise.

• Occasional inaccuracies or missing items were reported with room service orders.
• A few guests noted issues with low water pressure in bathrooms or slow-draining sinks.
• Street noise was mentioned as a concern for rooms facing the main road, suggesting higher floors.
• The hotel's pricing was considered a bit high by some in comparison to Baku's standards.

What guests love

Kuwaiti guests generally express satisfaction with their hotel stay, highlighting attentive service and friendly staff interactions.

• Visitors appreciated the kindness and helpfulness of the hotel staff.
• The hotel's convenient location, close to key city areas, was frequently praised.
• Many guests found the rooms to be spacious, modern, and well-insulated.

Areas to improve

Some Kuwaiti guests encountered minor issues concerning room service, air conditioning, and specific aspects of room cleanliness and scent.

• A few guests noted that the air conditioning did not cool the room sufficiently.
• There were reports of issues with room service, including receiving cold food items.
• One visitor experienced carpet stains and a noticeable cigarette smell in their room.

What guests love

Qatari guests praised the hotel's central location and proximity to leisure spots, alongside the helpful and friendly demeanor of the staff.

• The hotel boasts an ideal location, offering easy access to various entertainment sources.
• Guests appreciated the staff's welcoming attitude and consistent helpfulness.
• Visitors noted the quality of the furniture and the comfort of quiet, air-conditioned rooms.
• Qatari families found the rooms accommodating for larger group stays.

Areas to improve

Some Qatari visitors noted minor issues concerning valet services and specific details of cleanliness.

• A lack of assistance for valet parking was observed at the distant parking area.
• Occasional stains were present on unused white towels.
• Some dust and stains were noted behind curtains and on the carpet under the bed.

What guests love

Bahraini guests appreciated the hotel's welcoming reception and helpful staff, noting the overall cleanliness and pleasant ambiance.

• The reception staff were very friendly and helpful.
• The hotel boasts a beautiful and welcoming ambiance.
• Rooms and facilities were noted for their good cleanliness.
• Breakfast was described as very good.

Areas to improve

A few guests found the breakfast options to be limited, which slightly impacted their morning experience.

• Breakfast options were noted as limited.
• One guest mentioned an issue with room cleanliness.

What guests love

Omani guests enjoyed a pleasant stay at InterContinental Baku, highlighting the helpful staff and a prime location that offers easy access to key attractions.

• The staff provided very helpful and attentive service.
• The hotel boasts a great location within walking distance of attractions.
• Rooms and the SPA facilities were noted as being perfect.

Amenities

• Live sports events (broadcast)
• Live music/Performance
• Evening entertainment
• Fruit
• Wine/Champagne
• Kid-friendly buffet
• Kids' meals
• Special diet meals (on request)

Where it is

31 Zarifa Aliyeva Street, Sabayil , 1000 Baku, Azerbaijan