Marxal Resort & Spa

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Guests praise the resort's stunning location and captivating mountain views, highlighting the professional and friendly service that contributed to a enjoyable and comfortable stay.

• The resort boasts a unique location with breathtaking natural scenery, offering a peaceful atmosphere.
• Staff provide welcoming and professional service, with a keen focus on guest needs.
• A wide range of comprehensive facilities are available, including dining, pools, and activity areas.
• The quality and variety of food, particularly breakfast, are frequently mentioned as highlights.

Areas to improve

Some guests noted areas for improvement, such as occasional delays in internal resort transportation or certain facilities not being available at specific times.

• Occasional delays were noted with the internal resort transportation service.
• Some guests reported a lack of staff availability at certain facilities like the spa at specific times.
• Suggestions were made to equip villas with additional amenities such as a washing machine or stovetop.

What guests love

Saudi guests praise the resort's stunning location and enchanting views, offering a unique experience, with special commendation for the high service standards and warm staff hospitality.

• The resort boasts a beautiful elevated location with scenic natural views.
• Staff provide professional and helpful service, ensuring a comfortable stay.
• A wide array of diverse entertainment activities and services are available for families and groups.
• Facilities and amenities, including play areas, are noted for their high standards.

Areas to improve

Overall, Saudi guests did not encounter significant issues during their stay, reflecting high satisfaction with the experience.

• A few guests noted that the resort's internal bus transportation service was not operational.

What guests love

Emirati guests praise the resort for its beautiful location and comprehensive facilities, highlighting the warm hospitality and attentive service from the friendly and helpful staff.

• The prime location offers stunning mountain views and a peaceful atmosphere for a stay.
• Diverse facilities include pools, game halls, and a spa, catering to families and couples.
• Staff members are very friendly and provide good support, with special thanks to individuals for their attentive service.
• The quality of food across various restaurants, especially the breakfast buffet, was well-received.

Areas to improve

Some Emirati guests encountered minor challenges regarding the availability of certain facilities and transport services, alongside difficulties for children participating in some activities due to language barriers.

• Car drop-off service to villas sometimes experienced significant waiting times.
• Certain entertainment activities were limited to one language, hindering children's participation.
• A few guests suggested enhancing villa amenities with additional household items.

What guests love

Kuwaiti guests found their stay at the resort pleasant, highlighting the welcoming guest services, attractive location, and enjoyable general atmosphere.

• Guests were warmly received by guest relations staff, contributing to a comfortable experience.
• Visitors appreciated the room space and cleanliness, alongside fun entertainment activities.
• The resort's prime location and beautiful room views were noted positively.

Areas to improve

Some Kuwaiti guests encountered minor challenges with facilities and services, but found solutions or understood potential reasons.

• A few guests noted the absence of USB outlets for device charging in the rooms.
• One family experienced difficulty accessing spa services despite prior booking.
• There was a comment about a lack of staff at the spa near closing time.

What guests love

Qatari guests praise Marxal Resort & Spa as an ideal destination for relaxation and wellness, offering a comprehensive experience that meets all needs with good value and quality.

• The resort provides a peaceful and comfortable atmosphere amidst beautiful natural scenery.
• Rooms are spacious and well-equipped, featuring nice mountain views.
• Diverse facilities, including restaurants and pools, cater to the needs of all family members.
• Staff stand out for their welcoming and professional service, offering warm assistance.

What guests love

Omani guests appreciated the resort's convenient location, offering a comprehensive experience that meets all needs without needing to leave, with special praise for the outstanding staff service.

• The attractive location near the mountains provides a wonderful view.
• Staff service was regarded and appreciated.
• Rooms were spacious and comfortable, with enjoyable activities offered.
• The breakfast buffet was fantastic and full of diverse options.

Areas to improve

While guests generally enjoyed their stay, some noted that the housekeeping service in the cottages did not meet the expected high standards.

• Housekeeping service did not align with the resort's luxury status.
• Some oversights or missed items were noted in room service.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Sheki city, AZ5500 Sheki, Azerbaijan