Metro City Hotel Baku

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests praise the attentive service and friendly staff at Metro City Hotel Baku, highlighting its high cleanliness and convenient location.

• Guests appreciate the good room space and daily cleaning that ensures a comfortable stay.
• The staff's polite and helpful demeanor is frequently noted for their professional and friendly service.
• The hotel's location is a key advantage, making it a preferred choice for many visitors.
• The new management has notably improved the overall service quality and hospitality.

Areas to improve

Some Arab guests encountered issues with essential services, such as inconsistent hot water supply or noise from air conditioning units.

• A few guests reported problems with the availability of hot water in the bathrooms.
• Noise from the air conditioning units in the rooms was noted as a disturbance.
• Some visitors experienced dissatisfaction with the laundry cleaning services.

What guests love

Saudi guests found their stay at Metro City Hotel Baku to be a pleasant experience, noting the positive impact of new management and a professional, welcoming staff.

• Guests appreciated the improved service and hospitality under the new management team.
• The rooms are noted for their cleanliness and modern updates, contributing to a comfortable stay.
• The hotel's convenient location was highlighted as a significant advantage for visitors.

Areas to improve

A few Saudi guests encountered minor issues during their stay, including noise from the air conditioner and concerns regarding the laundry service quality.

• Some visitors mentioned that the air conditioner produced a noisy sound.
• There were comments about the laundry service not meeting expectations.
• A discrepancy was noted between the requested king bed and the twin beds provided.

What guests love

Emirati guests found Metro City Hotel Baku to be a pleasant stay, highlighting the high standards of cleanliness and the good services provided by the hotel.

• Rooms are spacious and clean, with daily upkeep.
• Staff are supportive and unobtrusive, offering good service.
• Breakfast is above average and offers good value for cost.
• The hotel's location is convenient and well-regarded.

What guests love

Kuwaiti guests appreciated the hotel's attentive service and prime location, highlighting staff cooperation and dining options.

• Staff members were friendly and very helpful with guest needs.
• The hotel boasts a great location, convenient for access.
• The on-site restaurant, open 24 hours, serves delicious food.

Areas to improve

Some Kuwaiti guests encountered issues with hot water and cleanliness, alongside noise disturbances.

• There were reports of inconsistent hot water supply in bathrooms.
• Cleanliness standards, including bed linen changes, were noted as average.
• Some guests mentioned hearing noise from adjacent rooms.

What guests love

Omani guests found their stay at Metro City Hotel Baku comfortable and satisfying, highlighting the high level of cleanliness and friendly service.

• Guests appreciated the staff's politeness and attentiveness to their stay.
• The hotel's cleanliness was noted as being very good.
• Visitors felt comfortable and enjoyed their time at the property.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

157. Fatali Khan Khoyski AVE., AZ1005 Baku, Azerbaijan