Sapphire Inn Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests frequently commend the friendly and helpful staff at Sapphire Inn Hotel, particularly the reception team, for their attentive service. The prime location, close to major attractions, is also highlighted as a significant advantage.

• Guests praise the staff's kindness and professionalism, with special thanks extended to the reception team.
• The hotel's location is considered ideal, offering convenient walking access to key streets and attractions.
• Rooms are noted for being spacious and comfortable, contributing to a pleasant stay.
• Some mention the hotel is clean and offers good value for money.

Areas to improve

Some Arab guests encountered challenges with staff shortages, particularly regarding luggage assistance, alongside observations about the quality of certain facilities like air conditioning and older furniture.

• Some guests experienced a shortage of staff, impacting assistance with luggage handling.
• Concerns were raised regarding the performance of air conditioning in certain rooms.
• A few guests noted that the furniture is dated and could benefit from refurbishment.
• Breakfast received some criticism for being basic or having limited options at times.

What guests love

Saudi guests appreciate Sapphire Inn Hotel for its attentive service and convenient location, with staff frequently highlighted as key to a pleasant stay.

• Visitors praise the staff's friendliness and helpfulness, particularly at reception, for their assistance and warm welcome.
• The hotel's location is noted as being close to the city center and Nizami street, facilitating exploration.
• Guests describe the rooms as clean and comfortable, appreciating the good value offered.
• Breakfast is mentioned as delicious with a good variety of options.

Areas to improve

While most Saudi visitors enjoyed their stay, some noted that the hotel could benefit from updates to align with its four-star rating.

• A few guests mentioned that the hotel is a bit old and shows signs of wear.
• Air conditioning was noted as not being good in one instance.
• Breakfast was described as very basic with limited options.

What guests love

Emirati guests frequently praise the hotel's convenient location, offering easy access to key attractions, and commend the staff for their welcoming and helpful service.

• The prime location allows for convenient walking access to major tourist spots and streets.
• Staff members are noted for being friendly and cooperative, providing good service.
• Rooms are described as spacious and clean, contributing to a comfortable stay.
• Many guests appreciated the overall cleanliness of the property.

Areas to improve

Some Emirati guests experienced challenges with staff shortages, particularly regarding luggage assistance, alongside comments on breakfast quality and air conditioning effectiveness.

• A shortage of staff was noted, leading some guests to handle their own luggage.
• The quality and variety of breakfast options did not meet expectations for some.
• Air conditioning performance was mentioned as an issue in certain rooms.
• Some furniture in the rooms appeared dated.

What guests love

Kuwaiti guests appreciate the hotel's quiet atmosphere and convenient location, making for a pleasant stay.

• Staff members are frequently noted for their friendly and helpful service.
• The breakfast offered at the hotel is described as good and tasty.
• Some rooms offer a unique, classic ambiance.

Areas to improve

A few Kuwaiti visitors pointed out areas for improvement that could enhance the overall guest experience.

• Some rooms were noted to have issues with their air conditioning.
• The hotel lacks facilities such as a gym or sauna.
• Restaurant closing times were mentioned as a potential inconvenience for late orders.

What guests love

Qatari guests found the Sapphire Inn Hotel to offer professional service and friendly staff, contributing to an overall pleasant stay.

• Guests appreciated the kind and professional demeanor of the management and staff.
• Specific staff members were noted for their helpfulness in securing good rooms and services.
• The hotel was described as beautiful, with good breakfast offerings.

Areas to improve

Some Qatari guests expressed disappointment regarding unprofessional behavior from the restaurant manager, which negatively impacted their experience.

• The restaurant manager's behavior was described as impolite and unprofessional.
• The manager was observed speaking inappropriately to other guests.
• Guests hope for improved service standards from the hotel management.

What guests love

Bahraini guests found the Sapphire Inn Hotel staff to be friendly and supportive, appreciating complimentary upgrades and thoughtful gestures that enhanced their stay.

• Staff members are consistently friendly and professional.
• Guests received room upgrades at no extra charge.
• The hotel's hospitality and service were well-regarded.
• Thoughtful touches like complimentary items were appreciated.

Areas to improve

A few Bahraini visitors noted the hotel's location is somewhat distant from the center, with some mentioning the absence of a spa or porter services.

• The hotel's location is a bit far from the city center.
• There is no spa facility available.
• Hotel porter services are not provided.
• The air conditioning was not as cold as desired.

What guests love

Omani guests appreciated the hotel's prime location and proximity to essential amenities, highlighting the friendly service from staff who ensured a comfortable and enjoyable stay.

• Convenient location with easy access to shops and heritage sites.
• Helpful and kind staff providing attentive service.
• Good cleanliness in rooms and common areas.
• Pleasant breakfast offerings.

Areas to improve

A minor issue was noted by some guests regarding a shower glass door in one of the rooms not closing properly.

• The shower glass door in one room did not close securely.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

Hasan Abdullayev Street 5, Sabayil , AZ1095 Baku, Azerbaijan