Shah Palace Luxury Museum Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisQatarisOmanis

What guests love

Guests praise the hotel's good location in the heart of the old city, making exploration of attractions and dining easy.

• The staff's kindness and helpfulness are frequently highlighted by visitors.
• The hotel's elegant interior design and pleasant atmosphere are well-regarded.
• Rooms are described as clean and comfortable, offering nice views or appealing traditional touches.

Areas to improve

Some guests encountered issues with unpleasant odors in rooms or bathrooms, alongside problems with certain facilities.

• A number of visitors reported unpleasant smells within bathrooms or rooms.
• Concerns were raised regarding the functionality of some room locks or safes.
• Feedback mentioned limitations or quality concerns regarding breakfast options.

What guests love

Saudi guests praise the hotel's prime location and elegant interior design, complemented by the staff's friendly and cooperative service.

• The hotel's strategic location is a key attraction for visitors.
• Staff members are friendly and helpful, providing attentive service.
• The hotel's interior design is grand and reflects its elegant ambiance.

Areas to improve

Some guests experienced delays in room readiness upon arrival, alongside remarks regarding the quality of certain facilities and specific services.

• Rooms were occasionally not ready at the scheduled check-in time.
• Certain facilities, like the Moroccan bath area, required improvement.
• Breakfast quality and some service aspects could be enhanced.

What guests love

Emirati guests praise the Shah Palace Luxury Museum Hotel's good location in the heart of the Old City, offering easy access to historical attractions.

• Staff members are consistently noted for their kindness and helpfulness, providing a welcoming experience.
• Rooms are described as clean and comfortable, featuring a pleasant traditional aesthetic.
• The hotel's prime location within the old city is a significant advantage for exploring.

Areas to improve

A few Emirati guests encountered issues with room comfort and specific smells, alongside some feedback regarding breakfast offerings and accessibility.

• Some guests reported unpleasant odors originating from the bathrooms in certain rooms.
• Feedback suggests that breakfast options could be more varied or improved.
• Minor concerns were raised about car access to the hotel and room comfort.

What guests love

Qatari guests appreciate the hotel's prime location near attractions and dining, alongside clean rooms and convenient amenities.

• The hotel boasts a perfect location close to the old town and shopping streets.
• A variety of dining options are conveniently accessible on foot.
• Rooms are well-sized, clean, and adequately equipped.

Areas to improve

One guest reported an issue with a room door lock that remained unresolved despite informing reception.

• A broken door lock inside the room was reported.
• No action was taken by the staff to address the reported issue.

What guests love

Omani guests praise the hotel's prime location and the friendly, helpful service provided by all staff, contributing to a pleasant stay.

• Visitors highlight the hotel's strategic and convenient location.
• Guests appreciated the cooperative and welcoming service from front desk to housekeeping.
• Some noted the availability of amenities like the sauna as a comfortable addition.

Areas to improve

A few Omani visitors encountered minor issues, including restrictions on taxi access and a slight drainage smell and leakage noted in one room.

• Some guests mentioned restrictions regarding taxi access to the hotel.
• A minor leakage and drainage odor were noted in a room featuring a jacuzzi.
• Concerns were raised about taxi access limitations.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Qosha Qala Street 47, Sabayil , AZ1000 Baku, Azerbaijan