Shahdag Hotel & Spa

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests frequently praise the hotel's prime location and stunning mountain views, complemented by its diverse facilities and enjoyable activities.

• The hotel's beautiful location and impressive room views are consistently highlighted.
• Available facilities, including the spa and various activities, are a significant draw.
• Many guests noted the helpfulness and cooperation of certain staff members.
• Rooms are described as spacious, comfortable, and well-heated.

Areas to improve

Some guests encountered issues with room cleanliness, alongside remarks regarding food quality and the conduct of certain restaurant staff.

• A few guests reported cleanliness concerns, such as dust or cobwebs in rooms.
• Criticisms were made about the quality and variety of food, particularly at breakfast.
• A small number of visitors noted unfriendly or unprofessional behavior from some staff.
• Minor room issues, like unpleasant odors or equipment malfunctions, were mentioned.

What guests love

Saudi guests praise Shahdag Hotel & Spa for its convenient location, stunning views, and great facilities, contributing to a pleasant stay.

• Staff members are frequently commended for their welcoming nature and helpfulness.
• The hotel's spa and swimming pool facilities are highlighted as particularly impressive.
• Guests enjoyed the diverse and high-quality breakfast offerings.
• The hotel's elegant design and cleanliness are noted positively.

Areas to improve

A few Saudi guests encountered minor issues during their stay, related to basic services and operational details.

• Some visitors noted the presence of cobwebs on balconies and slow or unreliable WiFi service.
• There were occasional comments regarding late check-in times.
• Minor oversights in room service, such as forgotten items, were mentioned by a few.

What guests love

Emirati guests appreciate the hotel's prime location and stunning mountain views, complemented by good facilities and services that contribute to a pleasant stay.

• Visitors praise the hotel's strategic position and proximity to winter activities.
• Many enjoy the beautiful natural scenery and panoramic views from their rooms.
• The general facilities and spa are noted as positive aspects enhancing guest comfort.
• Staff are described as friendly and cooperative, creating a welcoming atmosphere.

Areas to improve

Some Emirati guests encountered cleanliness issues in rooms, alongside feedback regarding restaurant service standards and the attitude of certain staff members.

• Instances of dust or uncleanliness were reported in some rooms upon arrival.
• Some guests noted unpleasant odors in the bathrooms.
• A few visitors mentioned negative experiences with restaurant staff and rushed service.
• The variety and quality of breakfast food were noted as areas for potential improvement.

What guests love

Kuwaiti guests found the hotel to be an good resort with a spectacular location, offering a wide array of enjoyable activities.

• Guests appreciated the diverse activities available, including skiing and off-roading.
• Rooms were noted as spacious, very clean, and comfortable.
• The breakfast received praise for its quality and variety of options.
• The overall organization and atmosphere of the hotel were well-regarded.

Areas to improve

A few Kuwaiti guests encountered minor issues concerning bathroom maintenance and restaurant operating hours.

• Some guests reported unpleasant odors in the bathrooms.
• Minor maintenance issues like clogged sinks and non-functional towel heaters were noted.
• The early closing time of the restaurant was a point of dissatisfaction for some.
• Instances of rude behavior from some external facility operators were mentioned.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Gusar-Laza Road KM 29, AZ3800 Shahdag, Azerbaijan