Sun City Hotel & Spa Naftalan

What Arab guests said

🌍All ArabsSaudis

What guests love

Arab guests praise the hotel for its good services, finding the staff very friendly and cooperative, with special commendations for reception and spa services.

• Visitors noted the hotel's cleanliness and the refined service provided by staff.
• The quality and variety of food served were appreciated by guests.
• Many guests highlighted the warm welcome and effective assistance from the team.

Areas to improve

Some Arab guests encountered service challenges, including billing issues and noise disturbances, alongside communication limitations.

• Concerns were raised regarding the accuracy of service charges, such as for massages.
• Some visitors reported disturbances from nighttime music near the pool area.
• Communication difficulties were noted due to limited English proficiency among some staff.
• Rooms were described as very small and unsuitable for adults.

What guests love

Saudi visitors found the hotel to be an appealing destination, highlighting its beautiful facilities, spacious rooms, and delicious, varied food.

• Guests appreciated the cooperative and friendly staff.
• The overall ambiance of the resort was well-regarded.
• The food selection and quality received positive mentions.

Areas to improve

Some Saudi visitors experienced annoyance from nighttime music near the pool, alongside communication challenges due to staff's limited English proficiency.

• Nighttime music by the pool was noted as disruptive.
• Communication difficulties arose from staff's lack of English fluency.
• A few guests found the rooms to be quite small and unsuitable for adults.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Nizami Gencevi 11, AZ4600 Naftalan, Azerbaijan