Hotel NPL CODE

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently praise the hotel's cleanliness and quiet atmosphere, contributing to a pleasant stay.

• Staff members are often noted for their helpfulness and cooperative attitude.
• The hotel's proximity to the airport is a significant advantage for many visitors.
• Guests describe the accommodations as clean and well-maintained with modern furnishings.
• The peaceful environment is highlighted as a key positive aspect of the stay.

Areas to improve

A few guests mentioned aspects that could be improved, particularly regarding the hotel's location and certain amenities.

• The location is considered somewhat distant from the city center, requiring private transport.
• The absence of an on-site restaurant limits dining options for guests.
• Some rooms were described as small, with notes on amenities like the lack of a bidet or kettle.
• Certain visitors encountered unexpected additional charges upon arrival.

What guests love

Saudi guests appreciate the hotel for its quiet and clean environment, with special praise for the friendly and cooperative staff who provide attentive service.

• Visitors commend the cleanliness and tidiness of the property, making it a comfortable place to stay.
• Many guests value the hotel's proximity to the airport and the overall quietness of the location.
• The welcoming and helpful nature of the staff is highlighted as a positive aspect of the stay.

Areas to improve

Some Saudi guests noted that the location can be distant from the city center, and certain rooms are small and lack some basic amenities.

• The location is observed to require a car for reaching the city center, with occasional difficulties in finding taxis.
• A few guests mentioned small room sizes and the absence of amenities like water kettles or bidets in bathrooms.
• Comments were made regarding modest breakfast options and unexpected additional charges upon arrival.

What guests love

Emirati guests appreciated the helpfulness and cooperation extended by the staff, contributing positively to their brief stay.

• Staff members provided notable support and cooperation.
• The assistance from the team was valued.
• A positive experience thanks to staff interactions.

Areas to improve

Some Emirati guests encountered challenges with the reception process upon arrival, which negatively impacted their initial impression.

• Issues were noted with the reception procedures.
• The check-in experience was not satisfactory.
• Reception was a negative point during the stay.

What guests love

Kuwaiti guests appreciate the hotel's cleanliness and convenient location near the airport, with particular praise for the flexibility with late check-in.

• The hotel is clean and comfortable.
• Its location is very close to the airport.
• Late check-in procedures were handled thoughtfully.
• Service was accommodating during late hours.

What guests love

Omani families visiting the hotel found the rooms to be clean and tidy, with comfortable beds, noting it as a good option in Sarajevo.

• Rooms were noted for their cleanliness.
• Comfortable beds were highlighted by guests.
• The hotel was regarded as a good choice in the city.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Ive Andrića 27, 71123 Sarajevo, Bosnia and Herzegovina