Malak Regency Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests praise the Malak Regency Hotel for its attentive service and good facilities, highlighting its peaceful and comfortable location.

• Guests commend the staff's friendly demeanor and consistent helpfulness.
• Rooms are noted as spacious and clean, offering pleasant views.
• The breakfast is described as varied and delicious, meeting expectations.
• The hotel's strategic location near the airport and parks is appreciated.

Areas to improve

Some guests pointed out areas for improvement, particularly regarding the availability of certain amenities and room services.

• The absence of in-room irons or ironing facilities was noted, requiring paid laundry services.
• Some visitors found the prices for snacks and laundry services to be high.
• A few guests reported slow Wi-Fi service.
• The room air conditioning was occasionally found to be inefficient.

What guests love

Saudi guests appreciate the hotel's peaceful and convenient location, along with its spacious and clean rooms that ensure a pleasant stay. The staff's welcoming service and good offerings, particularly the varied and delicious breakfast, are also highlighted.

• The hotel boasts a prime location near parks, offering a tranquil atmosphere.
• Rooms are spacious, comfortable, and clean, sometimes featuring nice views.
• Staff members are friendly and helpful, providing prompt and attentive service.
• Breakfast receives high praise for its variety and quality.
• Room service is good and efficiently meets guest needs.

Areas to improve

A few Saudi guests noted areas for improvement, including limited amenities and the absence of certain essential items, which slightly impacted their overall experience.

• The hotel lacks some comforts like room heating or complimentary water bottles.
• Some visitors experienced issues with bathroom design or limited parking availability.
• Minor concerns were raised regarding pillow comfort or the absence of toiletries.
• A few guests mentioned noise in certain rooms or that room size was a bit small.

What guests love

Emirati guests report a satisfactory stay at Malak Regency Hotel, praising the attentive service and pleasant overall atmosphere.

• Emirati visitors commend the staff for their welcoming nature and professionalism.
• Rooms are noted as clean, comfortable, and well-appointed.
• The hotel's convenient location is valued by families.
• Breakfast is frequently mentioned as a good and varied option.

Areas to improve

A few Emirati guests encountered minor issues impacting their experience, including air conditioning and elevator malfunctions.

• Repeated elevator malfunctions were reported, causing concern for some families.
• Some visitors noted that the room's air conditioning was not sufficiently effective.
• Smoking in indoor cafes was observed, which was not ideal for certain guests.
• A few mentioned the breakfast buffet was not up to previous standards or was cold.

What guests love

Kuwaiti guests appreciate the hotel's convenient location near the airport and its tranquil atmosphere, complemented by the staff's welcoming and helpful service.

• The spacious and clean rooms are noted for their comfort.
• Breakfast is frequently highlighted for its delicious variety.
• Guests value the friendly reception and attentive staff assistance.
• The attractive setting and pleasant views are also appreciated.

Areas to improve

Some Kuwaiti visitors encountered issues with room air conditioning, alongside minor inconveniences regarding amenities and services.

• Air conditioning temperature control was unclear, sometimes requiring reception assistance.
• An iron is not provided in rooms, with laundry services incurring extra charges.
• Some guests noted concerns about the cleanliness of the breakfast area and table settings.
• Internet service was occasionally slow.

What guests love

Omani guests found the Malak Regency Hotel to be a pleasant stay, highlighting the welcoming service and comfortable facilities.

• Staff were noted for their professional and friendly assistance, always ready to help with a smile.
• Rooms were appreciated for being spacious, clean, and comfortable, with good attention to detail.
• The quiet location near the airport and the quality of the varied breakfast were also praised.

Areas to improve

A few Omani visitors pointed out areas for improvement, particularly concerning restaurant service and the pricing of certain amenities.

• Some guests suggested training for restaurant staff in guest communication and expanding the a la carte menu options.
• Prices for in-room snacks and the laundry service were considered quite high.
• One guest noted a lack of immediate luggage assistance upon check-in and check-out, though reception offered help.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

Hrasnička cesta b.b. Ilidža, 71000 Sarajevo, Bosnia and Herzegovina