Malak Resort Sarajevo

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests praise the well-designed, spacious, and clean villas, highlighting their elegant feel and comprehensive amenities for a comfortable stay.

• Villas are noted for their elegant design and complete furnishings, including fully equipped kitchens.
• Staff are frequently commended for their supportive and friendly service, with specific mentions of helpful individuals.
• The resort offers a peaceful and secure environment, ideal for families seeking privacy and relaxation.
• A convenient location near essential services enhances the overall guest experience.

Areas to improve

A few guests found the pricing to be higher than anticipated, with some noting minor issues regarding room cleaning frequency and maintenance.

• The cost of the stay was perceived as higher than expected by some visitors.
• Minor maintenance points, such as door functionality or bathroom ventilation, were mentioned.
• Daily housekeeping was not consistently provided, requiring guests to request cleaning services.
• Occasional sightings of insects were reported in certain areas of the villas.

What guests love

Saudi guests praise Malak Resort Sarajevo's elegant villas, noting their elegant design and spaciousness, which provide complete privacy and comfort for families and groups.

• Villas feature modern design, elegant furnishings, and integrated amenities suitable for extended stays.
• Guests commend the high level of cleanliness and the tranquil atmosphere, making it an ideal retreat.
• Staff interactions are noted for their kindness and helpfulness, with specific mentions of attentive service.
• The resort offers a secure, gated environment, ensuring a sense of safety and peace for families.

Areas to improve

While most Saudi guests express satisfaction, a few noted areas for improvement to further enhance the overall experience.

• Some visitors observed insects within the villas and on the outdoor balconies.
• A small number of guests felt the accommodation prices were high relative to the services offered.
• Suggestions were made for the addition of recreational facilities like a swimming pool and a children's playground.

What guests love

Emirati guests find the resort to be a comfortable and family-friendly destination, highlighting its peaceful atmosphere and appealing location.

• Staff members are helpful and kind, with special thanks to Amira and Madiha for their attentive service.
• The property is clean and secure, offering a well-serviced and pleasant stay.
• Villas are spacious and well-designed, providing privacy and tranquility for relaxation.
• The location is convenient, close to essential services and amenities.

Areas to improve

A few guests noted areas for improvement, including internet connectivity and villa cleaning services.

• There is a suggestion to enhance internet connectivity in certain areas.
• Villa cleaning was mentioned as sometimes requiring a request or incurring extra fees.
• Some guests proposed adding fans to bathrooms for better ventilation.

What guests love

Kuwaiti guests praise the resort's beautiful and clean villas, noting they are fully equipped for a comfortable and peaceful stay.

• Villas are spacious, clean, and furnished with new, modern decor.
• Staff are friendly and helpful, with specific mentions for attentive service.
• The location is convenient, close to attractions and offers a sense of security.

Areas to improve

Some Kuwaiti guests noted that cleaning services were not daily and that the price point felt high for the provided amenities.

• Daily cleaning was not provided during longer stays.
• The nightly rate was considered high by some.
• Access routes to the villas can be blocked during heavy rainfall.

What guests love

Qatari guests found the villa to be an good choice, highlighting its cleanliness, quiet ambiance, and comprehensive amenities that provided a comfortable, home-like stay.

• Convenient location close to essential facilities and services.
• The villa is spacious, clean, and fully equipped with all necessities.
• High levels of quietness and privacy ensure a relaxing experience.
• Friendly and cooperative staff contributed to a positive stay.

Areas to improve

While Qatari guests generally enjoyed their stay, some noted that the accommodation cost was higher than anticipated.

• The price was higher than expected.
• Housekeeping service is not provided daily.

Amenities

• Dining table
• Cleaning products
• Stovetop
• Oven
• Kitchenware
• Kitchen
• Washing machine
• Dishwasher

Where it is

Plandište b.b., Ilidža, 71210 Sarajevo, Bosnia and Herzegovina