New Hotel

What Arab guests said

🌍All ArabsSaudisKuwaitisOmanis

What guests love

Guests frequently praise the hotel's excellent location, noting its proximity to the airport and essential services, alongside the warm and helpful nature of the staff.

• The hotel's strategic location is highlighted for its convenience to the airport and various amenities.
• Staff members, particularly Fatima, are often commended for their friendly and cooperative service.
• The overall cleanliness of the hotel and rooms is a recurring positive point mentioned by visitors.
• The presence of a bidet in some bathrooms is appreciated by several guests.

Areas to improve

Some guests express dissatisfaction with the small size of rooms and bathrooms, alongside a repetitive breakfast menu with limited variety.

• Room and bathroom sizes are frequently noted as being small, not meeting some guests' expectations.
• The breakfast selection is often described as limited and repetitive, leading to monotony.
• Certain facilities, particularly bathrooms, require maintenance for issues like drainage and ventilation.
• The furniture and decor in some rooms appear dated and in need of refurbishment.

What guests love

Saudi guests frequently praise the hotel's excellent location near the airport and amenities, alongside the staff's consistently friendly and welcoming demeanor.

• The hotel's strategic location offers convenient access to the airport, services, and dining options.
• Guests appreciate the staff's kindness and helpfulness, with specific mentions of team members.
• The hotel is noted for its cleanliness and comfort, offering a good and varied breakfast.
• The presence of a bidet in bathrooms is a well-received amenity by visitors.

Areas to improve

While Saudi guests value the location and service, common criticisms revolve around the small size of rooms and bathrooms, and limited breakfast selections.

• The compact size of rooms and bathrooms is a frequently mentioned drawback.
• Some visitors noted that breakfast options were limited and did not meet expectations.
• There are comments suggesting a need for furniture and paint updates in certain areas.
• A few guests pointed out minor issues with drainage or the absence of basic amenities.

What guests love

Kuwaiti guests appreciated the hotel's prime location and high standard of cleanliness, commending the staff's helpfulness and efficient check-in process.

• The hotel boasts a convenient and accessible location.
• Rooms are notably clean and comfortable.
• Staff members are friendly and very cooperative.

Areas to improve

Some Kuwaiti guests encountered minor issues concerning bathroom maintenance and occasional food odors that could enter the rooms.

• Bathrooms require some attention for maintenance.
• Food smells can sometimes be noticeable in rooms when windows are open.

What guests love

Omani guests frequently praise the hotel's excellent location, noting its proximity to the airport and attractions, alongside warm staff interactions and clean, comfortable rooms.

• The strategic location offers convenient access to the airport and city attractions.
• Staff provided welcoming and attentive service throughout the stay.
• Rooms are noted for their cleanliness and comfort, with good amenities.
• Breakfast offers a pleasant variety to satisfy diverse preferences.

Areas to improve

A few Omani visitors mentioned areas for improvement, including the repetitive breakfast menu and occasional lack of replenishment for room amenities.

• The breakfast menu can become repetitive for stays longer than a couple of days.
• Some guests experienced a lack of room service, such as unreplaced towels or supplies.
• Certain rooms, including suites, were noted as being smaller than expected.

Amenities

• Outdoor furniture
• Garden
• Tour or class about local culture
• Game room
• Coffee house on site
• Fruit
• Special diet meals (on request)
• Breakfast in the room

Where it is

285 Džemala Bijedića, 71210 Sarajevo, Bosnia and Herzegovina