Spa Hotel Terme
Hotel in Sarajevo, Bosnia & Herzegovina
What Arab guests said
What guests love
Arab guests frequently praise the hotel's convenient location, close to amenities and dining, alongside the helpfulness of some reception staff.
- Guests appreciate the strategic location, noting its proximity to shopping areas, restaurants, and parks.
- Many commend the kindness and cooperation of certain reception staff who provided valuable assistance.
- The availability of airport shuttle service was noted by some as a convenient and appreciated amenity.
Areas to improve
The hotel faces recurring criticism regarding cleanliness, with many guests reporting insufficient cleaning and smoke odors, alongside issues with air conditioning and limited services.
- Guests frequently complained about poor room cleanliness and old towels, often accompanied by an unpleasant smoke smell.
- Several visitors reported problems with the air conditioning, either due to it not working or leaking water.
- Breakfast options were described as limited and unsatisfactory, prompting some to dine elsewhere.
What guests love
Saudi guests frequently praise the hotel's convenient location, noting its proximity to dining and attractions, alongside the friendly and helpful staff.
- The hotel's strategic location offers convenient access to services and key areas.
- Guests appreciate the staff's welcoming demeanor and willingness to assist.
- Some rooms provide pleasant views of the river or gardens.
- The airport shuttle service was efficient and convenient.
Areas to improve
Some Saudi visitors encountered issues concerning room cleanliness, breakfast quality, and the performance of amenities like air conditioning and internet.
- Complaints were noted regarding room cleanliness and inconsistent towel changes.
- Breakfast was described by some as limited in options and unsatisfactory.
- Several guests reported problems with air conditioning, weak or non-functional internet.
- Issues with bathroom drainage or smoke odors in rooms were also mentioned.
What guests love
Guests appreciate the hotel's convenient location, offering easy access to parks, shops, and essential amenities.
- Convenient proximity to parks and shopping areas.
- Easy walking distance to shops and cafes.
- Close to essential services like supermarkets.
Areas to improve
Emirati guests reported significant issues with cleanliness and room maintenance, alongside insufficient services and an uncomfortable overall experience.
- Frequent complaints regarding unclean rooms and bathrooms.
- Problems with air conditioning operation even in hot weather.
- Lack of service and maintenance, with pest issues noted.
- An uncomfortable stay due to noise and general discomfort.
What guests love
Kuwaiti guests appreciated the Spa Hotel Terme's prime location in Ilidza, noting its proximity to amenities and the pleasant surrounding area.
- The comfort of the mattresses and beds was highlighted.
- The hotel's location was found to be ideal for easy access to restaurants and cafes.
- Staff members were noted for their kindness and helpfulness.
Areas to improve
Some Kuwaiti guests encountered issues with breakfast organization and facility cleanliness, which impacted their overall experience.
- Breakfast service was noted as being crowded.
- Concerns were raised regarding the cleanliness of bed sheets.
- The air conditioning was reported by some to be uncomfortably warm.
What guests love
Omani visitors appreciate the hotel's convenient location near key amenities, noting some positive aspects of service.
- The hotel's prime location close to restaurants and the riverside promenade.
- Availability of an outdoor gym facility.
- Some staff members were noted for their kindness and helpfulness.
Areas to improve
The hotel faces recurring criticisms regarding general cleanliness, the condition of furniture and facilities, alongside issues with food quality and service.
- Overall hotel and room cleanliness requires significant improvement.
- Furniture is dated and needs updating; bathroom facilities require maintenance.
- A noticeable smoke odor was present in some rooms and areas.
- Breakfast quality did not meet expectations, and beds were uncomfortable.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Bathtub or shower
- Slippers
- Private bathroom
- Free toiletries
- Bathrobe
- Hairdryer
- Bathtub
Show all amenities (60)
- Wardrobe or closet
- Extra long beds (> 6.5 ft)
- View
- Sun deck
- Terrace
- Garden
- Ski storage
- Cycling
- Playground
- Skiing
- Sitting area
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Concierge
- ATM on site
- Baggage storage
- Tour desk
- Currency exchange
- 24-hour front desk
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Business center
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safe
- Shuttle service
- Convenience store on site
- Air conditioning
- Smoke-free property
- Wake-up service
- Heating
- Soundproof
- Car rental
- Packed lunches
- Carpeted
Where it is
Hrasnicka cesta 14, 71000 Sarajevo, Bosnia and Herzegovina