Swissotel Sarajevo

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the hotel's prime location and proximity to key facilities, alongside its high standards of cleanliness and the friendly service provided by the staff.

• The strategic location of the hotel is highlighted, offering convenient access to shopping areas and attractions.
• Cleanliness of rooms and public areas is consistently noted as a significant positive aspect.
• Guests appreciate the welcoming and cooperative nature of the hotel staff, contributing to a pleasant stay.
• The breakfast is often described as good, offering a satisfying variety of choices.

Areas to improve

A few guests pointed out areas for improvement, primarily concerning the cost of parking and certain aspects of food quality and variety.

• The cost of parking is mentioned by some as being high and unexpected.
• Some dining experiences, particularly regarding food quality or room service, did not fully meet expectations.
• While breakfast is generally good, some guests noted a desire for more daily variety in the offerings.
• Minor maintenance or deeper cleaning needs were occasionally observed in certain rooms.

What guests love

Saudi visitors found their stay at Swissotel Sarajevo to be very pleasant, highlighting the hotel's convenient location and attentive service.

• Guests consistently praised the high standard of cleanliness throughout the hotel.
• The staff received positive remarks for their welcoming and supportive demeanor.
• The breakfast offerings were noted as delicious and satisfying.
• The hotel's prime location, particularly its mall access, was a significant plus.

Areas to improve

Some Saudi visitors noted concerns regarding additional costs, particularly the charges for car parking.

• Several guests found the car parking fees to be expensive.
• A few visitors felt the overall room prices were high.
• One comment mentioned the absence of windows in certain rooms.

What guests love

Emirati guests praise the hotel's prime location, its proximity to shopping malls, and the overall cleanliness and friendly service from the staff.

• good central location close to shopping centers and the old city.
• Spacious rooms equipped with modern amenities.
• Breakfast offers a good variety with traditional local touches.
• Staff are friendly and very helpful.

Areas to improve

Some Emirati guests noted areas for improvement in services, such as concierge availability and restaurant menu variety.

• Concierge and valet services were not consistently available.
• The restaurant's menu could benefit from more variety.
• Minor details like pillows or in-room coffee/water supply need attention.

What guests love

Kuwaiti guests praise the hotel's prime location near essential facilities and highlight the staff's welcoming nature and warm hospitality.

• The location is ideal, close to shopping centers and the city center.
• Staff members are very friendly and helpful.
• Rooms are spacious, clean, and comfortable.
• Breakfast offers good variety and quality.

Areas to improve

A few Kuwaiti guests noted areas for improvement, including parking costs and the quality of food served in the hotel restaurant.

• Parking valet service is expensive.
• The hotel restaurant's food quality could be enhanced.
• Minor points were raised regarding deep cleaning and pillow comfort.

What guests love

Qatari guests expressed overall satisfaction with their stay at Swissotel Sarajevo, highlighting the services and facilities that met their expectations.

• Qatari visitors appreciated the hotel's prime location and proximity to key attractions.
• The staff received particular praise for their welcoming demeanor and professional service.
• Guests found the rooms to be comfortable and well-appointed, contributing to a pleasant stay.
• Many expressed general contentment with all aspects of their visit.

Areas to improve

Despite an overwhelmingly positive experience, some Qatari guests noted that the cost of their stay was on the higher side.

• One visitor mentioned that the price of the accommodation was high.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

1 Vrbanja, 71000 Sarajevo, Bosnia and Herzegovina