Villa ENT

What Arab guests said

🌍All ArabsSaudisKuwaitis

What guests love

Arab guests appreciate the villa's beauty and cleanliness, highlighting its tranquil riverside location that offers a wonderful atmosphere for relaxation.

• The villa is noted for its spaciousness and good finishing, making it suitable for family gatherings.
• Many guests praise the beautiful river view, describing it as a standout feature of the property.
• The pleasant and professional demeanor of some staff members is mentioned, contributing to an enjoyable stay.
• Complete kitchen facilities and available parking are noted as positive aspects by guests.

Areas to improve

Some Arab guests encountered challenges related to a lack of essential amenities, issues with management communication, and security concerns.

• Several guests reported incomplete furnishings or a shortage of essential supplies like toilet paper and shower soap.
• Complaints were made about difficult access or an unclear main entrance, along with insufficient bathrooms for the villa's capacity.
• Some visitors experienced negative interactions with reception staff or management regarding complaint resolution.
• Small insects were noted due to the absence of window screens, and mosquitoes were present at night near the river.

What guests love

Saudi guests appreciate the villa's charming riverside location, offering beautiful views and tranquil spots for relaxation and enjoying nature.

• The villa is noted for its cleanliness and spaciousness, making it a pleasant family retreat.
• The kind and welcoming demeanor of some staff members enhanced the guest experience.
• Comfortable amenities such as a jacuzzi and outdoor seating areas are available.

Areas to improve

Some Saudi guests encountered issues with reception service and a lack of basic supplies, alongside concerns regarding allocated living spaces.

• There were complaints about the reception staff's handling of issues and problem-solving effectiveness.
• A shortage of essential items like shower soap and toilet paper was noted.
• Discrepancies were reported between booked room/bathroom counts and availability.

What guests love

Kuwaiti visitors appreciated the high level of cleanliness and the excellent finishing touches found within the accommodation.

• The overall cleanliness of the property was noted positively.
• The interior finishing of the villa was of good quality.
• Guests found the place to be well-maintained.

Areas to improve

Some Kuwaiti visitors encountered negative experiences related to management issues and a lack of essential amenities, alongside incomplete furnishings.

• A group of visitors reported a poor management experience that required embassy intervention.
• The apartments lacked clear main entrances and basic appliances like a washing machine and microwave.
• Furnishings were noted as being incomplete in some units.

Amenities

• Towels
• Private bathroom
• Shower
• Terrace
• Kitchenware
• Kitchen
• TV
• Air conditioning

Where it is

Jezerice bb, 77000 Bihać, Bosnia and Herzegovina