Borjomi Palace Health & Spa Center

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests appreciate the hotel's tranquil location and scenic views, along with its diverse leisure facilities like the indoor pool and sauna.

• The heritage-style building and convenient parking were noted positively.
• Some guests praised the welcoming staff and hospitable service.
• Visitors enjoyed walking amidst the surrounding natural scenery.
• The presence of a bidet in some bathrooms was mentioned as a nice addition.

Areas to improve

Many Arab guests complain about the outdated furniture and facilities, alongside issues with cleanliness and unpleasant odors in rooms and corridors.

• Complaints about small room sizes and their inadequacy were frequent.
• Some experienced poor service and unprofessional staff conduct.
• Negative remarks were noted regarding the variety and quality of breakfast and dinner.
• A few guests reported disturbances from pets around their rooms.

What guests love

Saudi guests appreciate the hotel's tranquil location near historical sites and mineral springs, with some positive remarks on health facilities and services.

• The presence of a toilet hose is noted as a practical addition.
• The scenic location amidst nature and pleasant views from the restaurant are highlighted.
• The hotel is considered suitable for relaxation near the historical park.

Areas to improve

Some Saudi guests encountered negative experiences regarding room quality, outdated furniture, and unpleasant odors, alongside observations about staff behavior.

• Rooms received did not match bookings, were small, and had old furniture.
• Complaints were made about strange smells in corridors and rooms, and bathroom odors.
• Some guests perceived elements of racism towards Arabs and Muslims.
• Breakfast offered limited variety, and hot beverages were not available in rooms.

What guests love

Emirati guests appreciated certain aspects of their stay, highlighting the prime location and the unique heritage architecture of the building, along with available parking.

• Visitors noted the welcoming and friendly reception from staff.
• Guests enjoyed the indoor pool and sauna facilities.
• The hotel's castle-like architectural design was a point of admiration.

Areas to improve

Emirati guests encountered some challenges during their stay, noting that facilities require updates and the dining experience was not satisfactory for everyone.

• Visitors observed that the furniture and overall facilities are old and need renovation.
• Some guests complained about the limited variety of food options in the restaurant.
• Several visitors felt the place resembled a health center more than a vacation hotel.
• A few guests mentioned that some staff members could benefit from training in customer interaction and smiling.

What guests love

Kuwaiti guests appreciated the beautiful restaurant views and the variety of leisure facilities available at the hotel, including swimming pools and games.

• Pleasant views from the restaurant.
• Availability of diverse recreational facilities.
• Enjoyment of games like billiards and chess.

Areas to improve

Kuwaiti guests encountered negative experiences regarding poor service, unclean rooms with unpleasant odors, and unprofessional staff behavior, alongside issues with early breakfast closing.

• Service quality was notably poor.
• Rooms were not clean and had noticeable smells.
• Reception staff exhibited unprofessional conduct.
• Breakfast concluded very early at 10:30 AM.

Amenities

• Outdoor furniture
• Terrace
• Garden
• Live music/Performance
• Tour or class about local culture
• Walking tours
• Evening entertainment
• Ping-pong

Where it is

Gamsakhurdia Street 17, 1200 Borjomi, Georgia