Castello Mare Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests appreciate the hotel's tranquil and beautiful location, complemented by stunning sea views. Many also noted the staff's kindness and welcoming demeanor, contributing to a pleasant stay.

• The peaceful location offers a relaxing atmosphere with lovely sea vistas.
• Staff members are friendly and provide good service, with special mention for the manager.
• Facilities like the swimming pool, sauna, and open areas are satisfactory.
• Overall cleanliness of the premises is considered good and welcoming.

Areas to improve

Some Arab guests encountered service challenges, notably communication difficulties with staff lacking English fluency, alongside the hotel's remote location from essential amenities.

• Communication issues arose due to staff's limited English proficiency.
• The location is distant from essential services like shops and pharmacies.
• Certain facilities require better maintenance and organization, such as recreational areas.
• Food quality in the restaurant did not meet some guests' expectations.

What guests love

Saudi guests appreciate the hotel's calm and beautiful location, complemented by lovely sea views that make the stay worthwhile.

• The serene and beautiful location offers distinctive sea views.
• The cleanliness of the premises and the hotel's appearance were well-received.
• Friendly reception and good staff conduct enhanced the guest experience.
• Hotel facilities and a quiet breakfast contributed to a pleasant stay.

Areas to improve

Some Saudi guests encountered challenges with food quality, the hotel's distance from essential services, and communication difficulties with certain staff members.

• Food quality did not meet expectations for some visitors.
• The hotel is located far from essential services like shops and pharmacies.
• Some staff members experienced difficulties communicating in English.
• Certain facilities, such as game areas, were not clean or well-organized.

What guests love

Emirati guests appreciated the professional and friendly service at the hotel, highlighting the available leisure facilities.

• Warm welcome and professional service from management.
• Enjoyment of hotel facilities like the swimming pool, sauna, and open areas.
• Appreciation for a reservation upgrade provided by the hotel manager.

Areas to improve

Some Emirati visitors pointed out areas for improvement, including the need for a souvenir shop and minor room issues.

• Suggestion to open a souvenir shop for tourists.
• Presence of ants in the room during the stay.
• Difficulty accessing the beach due to many stairs.

What guests love

Kuwaiti guests at Castello Mare Hotel generally found their stay pleasant, appreciating the hotel's location and scenic surroundings.

• Enjoyed the beautiful views from the hotel.
• Appreciated the hotel's proximity to essential services.

Areas to improve

Despite an overall positive experience, some Kuwaiti guests noted a single comfort-related issue.

• Some guests experienced an issue with the air conditioning.

Amenities

• Picnic area
• Outdoor furniture
• Beachfront
• Sun deck
• Private beach area
• BBQ facilities
• Terrace
• Garden

Where it is

Tsikhisdziri, Adjara, 6100 Kobuleti, Georgia