Castor & Pollux Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisQataris

What guests love

Arab guests praise the hotel's convenient location and stunning views from rooms and balconies, alongside the welcoming and helpful nature of the staff.

• The scenic views from rooms and balconies are a significant highlight for visitors.
• Guests commend the staff for their kindness and consistent helpfulness during their stay.
• Rooms are noted for their spaciousness and comfortable areas, often featuring pleasant balconies.
• The hotel's proximity to the city center and convenient access are appreciated.

Areas to improve

Some guests encountered challenges with room services, including a need for improved housekeeping and luggage assistance, alongside comments regarding breakfast quality.

• Housekeeping services are noted as needing enhancement.
• A few guests mentioned that the quality of breakfast offerings could be improved.
• Comments were made regarding bed comfort and the availability of basic amenities.
• The hotel's uphill location presents a climbing challenge for some visitors.

What guests love

Saudi guests found the hotel's location good and appreciated the helpfulness and good service provided by the staff.

• The hotel boasts a prime and convenient location.
• Staff members are consistently helpful and welcoming.
• Overall service is noted as being very good.

Areas to improve

While praising the service and location, some Saudi visitors noted that the breakfast experience was substandard.

• The breakfast offering was considered below expectations.
• Quality of the morning meal could be improved.

What guests love

Emirati guests appreciated the hotel's pleasant views and amenities, noting the welcoming and supportive nature of the staff.

• Emirati visitors enjoyed the scenic vistas from their rooms and balconies.
• Emirati guests highlighted the cleanliness and good room amenities.
• The staff were found to be very welcoming and helpful by guests.
• Some appreciated the presence of a bidet in bathrooms and the hotel cafe.

Areas to improve

Some Emirati guests encountered issues with room comfort and the hotel's location, alongside remarks regarding staff conduct.

• A few guests mentioned uncomfortable beds and a need for improved cleaning.
• Visitors noted the hotel's uphill location required extra effort to access.
• Inappropriate behavior from one front desk staff member was observed.
• Room air conditioning was adequate but could have been cooler for some.

What guests love

Qatari guests praise the hotel's stunning views and spacious, comfortable rooms and terraces, noting the calm surroundings.

• Guests enjoyed beautiful and serene views from the hotel.
• The staff were noted for their kindness and helpfulness.
• Families appreciated the hotel's proximity to the city center by walking.
• The restaurant's food was well-regarded for its quality and reasonable prices.

Areas to improve

While many Qatari guests enjoyed their stay, some noted that the hotel's location might not be ideal for everyone.

• One guest mentioned the hotel's location as a drawback.
• Some visitors indicated that reaching the city center required some travel time.

Amenities

• Toilet paper
• Towels
• Bidet
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

45 Polikarpe Kakabadze Street, Mtatsminda , 0105 Tbilisi, Georgia