Continental Hotel
Hotel in Kutaisi, Georgia
What Arab guests said
What guests love
Arab guests generally appreciated the friendly and helpful demeanor of the hotel staff, noting their cooperative attitude and responsiveness.
- Staff interactions were frequently described as pleasant and cooperative.
- Some rooms were found to be clean and comfortable.
- Service was noted as good by several guests.
Areas to improve
Many Arab guests encountered significant issues regarding room and facility cleanliness, alongside problems with basic services and booking discrepancies.
- Guests reported considerable cleanliness concerns in rooms and bedding.
- The absence of elevators and difficulty accessing upper floors was a recurring complaint.
- Some visitors experienced financial overcharging and booking mismatches.
- The location was described as isolated and inconvenient, with unpleasant odors noted.
What guests love
Saudi guests noted that the hotel is situated in a quiet area, which might appeal to those seeking relaxation away from the city's hustle.
- The location can be suitable for those who prefer tranquility and distance from crowded areas.
- Some visitors found the hotel's surroundings to be peaceful.
- The hotel offers a stay experience away from the noise of central hubs.
Areas to improve
Saudi visitors encountered several negative experiences concerning poor reservation management, room discomfort, and issues with pricing and basic services.
- Inaccuracies in room allocation were reported, with requests for additional payments.
- Sleep quality was poor due to uncomfortable mattresses and non-insulating curtains.
- Some guests felt they were overcharged compared to online booking rates.
- The hotel was described as deserted, having an unpleasant odor, and featuring furniture issues like protruding bed frames.
What guests love
Emirati guests found the rooms to be clean and the service good, with comfortable beds contributing positively to their stay.
- Rooms were noted as clean.
- Service provided was satisfactory.
- Beds were found to be comfortable.
Areas to improve
Emirati visitors encountered issues with cleanliness, including soiled bedding and damaged wallpaper, alongside booking and pricing discrepancies.
- Concerns raised about dirty bedsheets and wallpaper.
- Inconsistent pricing based on occupancy rather than room type.
- Inconvenience due to lack of an elevator to higher floors.
- Missing basic amenities in bathrooms were reported.
What guests love
Omani guests appreciated the friendly and cooperative interactions with the hotel staff, particularly noting the kindness of the hotel manager.
- Pleasant and helpful staff interactions.
- Kindness and support from the hotel manager.
- Good cleanliness of the premises.
Areas to improve
Some Omani visitors encountered a very poor experience due to the absence of an elevator, causing difficulty reaching upper floors, alongside remarks about the bad condition and cleanliness of rooms.
- No elevator, making access to higher floors difficult.
- Rooms were in poor condition and not clean.
- Comments noted the absence of breakfast.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Shower
Show all amenities (60)
- Linens
- Wardrobe or closet
- Outdoor fireplace
- Picnic area
- Outdoor furniture
- BBQ facilities
- Patio
- Garden
- Cleaning products
- Refrigerator
- Socket near the bed
- Clothes rack
- Tour or class about local culture
- Flat-screen TV
- Cable channels
- Telephone
- TV
- Kids' meals
- Special diet meals (on request)
- Breakfast in the room
- Bar
- Minibar
- Private check-in/out
- Concierge
- Baggage storage
- Express check-in/out
- 24-hour front desk
- Daily housekeeping
- Suit press
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Key access
- 24-hour security
- Shuttle service
- Grocery deliveries
- Convenience store on site
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Smoke-free property
- Mosquito net
- Wake-up service
- Hardwood or parquet floors
- Heating
- Soundproofing
- Packed lunches
Where it is
Bukhaidze Street 63 A, 4600 Kutaisi, Georgia