Crowne Plaza - Borjomi by IHG

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the hotel's convenient location, offering scenic river and mountain views, alongside convenient access to nearby amenities and parks.

• Visitors commend the staff's friendly and helpful demeanor, noting their efforts to ensure a pleasant stay.
• Guests enjoy the variety and quality of the breakfast offerings at the hotel.
• Rooms are described as clean and comfortable, providing pleasant views that enhance the overall experience.
• The available facilities, including the wellness area and surrounding park, are valued by visitors.

Areas to improve

Some Arab guests noted areas for improvement, particularly concerning furniture maintenance and certain room services.

• Certain furniture pieces were observed to be dated and in need of upkeep or replacement.
• There were comments regarding the need to enhance room cleanliness and housekeeping standards.
• Some guests encountered restrictions related to hotel policies on guest numbers or outside food.
• It was mentioned that some staff members could benefit from additional training in guest interaction skills.

What guests love

Saudi visitors praise the hotel's prime location and stunning river views, complemented by good facilities and attentive service contributing to a comfortable and enjoyable stay.

• Guests highlight the hotel's central location, close to parks and various dining options.
• Visitors appreciate the staff's warm welcome and attentive service, especially the receptionist Giongi.
• Facilities such as the pool and wellness center are noted for their high quality.
• Rooms offer great river views and are described as clean and comfortable.

Areas to improve

While most Saudi guests enjoyed their stay, some pointed out areas for improvement, including breakfast costs and minor maintenance or personal amenity provisions.

• The breakfast price was considered high by some visitors.
• Some furniture was noted as requiring minor maintenance.
• The absence of personal amenities like toothbrushes was observed.

What guests love

Emirati guests appreciate the hotel's prime location, offering proximity to shops and tourist spots for a pleasant and peaceful stay.

• Visitors praise the breakfast for its good quality and variety.
• The hotel's cleanliness and efficient services are frequently highlighted.
• Staff members are noted for their friendly and helpful demeanor.
• Guests enjoy the nice views and pleasant terrace areas.

Areas to improve

While most Emirati guests enjoyed their stay, a few noted areas for improvement to further enhance the overall experience.

• Some visitors suggested including fresh juices with breakfast.
• A few guests mentioned that some furniture could benefit from minor updates.
• Minor issues were raised regarding outside food policies and parking availability.

What guests love

Kuwaiti guests praise the hotel's stunning location amidst green mountains and its charming views, complemented by the warm and professional service from the staff.

• The prime location offers a tranquil atmosphere with beautiful river and mountain vistas.
• Staff members are very friendly and provide good assistance to visitors.
• Rooms are clean and well-equipped, featuring pleasant terraces for relaxation.
• Guests appreciated thoughtful welcome gestures and comprehensive facilities.

Areas to improve

Some Kuwaiti guests encountered challenges with the hotel's strict child policies and noted areas for improvement in room cleaning services and air conditioning.

• Strict enforcement of age policies for children and additional charges were noted.
• Room cleaning service requires noticeable improvements.
• Intermittent issues with the air conditioning system were reported.

What guests love

Qatari guests praise the hotel's convenient location and beautiful views, alongside the staff's welcoming and friendly demeanor.

• Qatari visitors highlight the hotel's prime location and convenient setting.
• Guests appreciated the kindness and helpfulness of the staff, particularly in room service and reception.
• The hotel is noted as a good choice for families and couples due to its pleasant facilities.
• Rooms offer lovely views that enhance the overall stay.

Areas to improve

Some Qatari guests noted areas for improvement, including the room service menu variety and restaurant staff's customer interaction skills.

• A worn headboard was observed in one of the rooms.
• The room service menu could benefit from a wider selection of dishes.
• Restaurant staff training on customer engagement is suggested for a better experience.

What guests love

Omani guests enjoyed a pleasant stay at the Crowne Plaza - Borjomi by IHG, appreciating its prime location and attentive service that made their visits memorable.

• Omani visitors praised the hotel's good location, adding value to their stay.
• Omani families had a special experience, with staff contributing to making occasions a fond memory.
• Guests appreciated the rooms with river and balcony views, alongside the quality of services provided.

Amenities

• Outdoor furniture
• Sun deck
• Terrace
• Garden
• Fruit
• Wine/Champagne
• Kids' meals
• Special diet meals (on request)

Where it is

Baratashvili St 9, 1200 Borjomi, Georgia