Crystal Hotel & SPA

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the hotel's convenient location near winter sports areas and its good facilities, contributing to an enjoyable stay.

• The prime location, conveniently close to ski slopes and winter activities.
• Various amenities like the pool and sauna were well-received.
• Clean rooms and overall premises offering pleasant views.
• Friendly and helpful service from some staff members.

Areas to improve

Some Arab guests encountered issues with breakfast quality and reception service, alongside minor maintenance concerns within the rooms.

• Breakfast quality and limited serving hours were points of dissatisfaction.
• Inconsistent reception service, with some staff perceived as slow or unwelcoming.
• Occasional room maintenance issues, including air conditioning or water pressure.
• Difficulties accessing the property due to road conditions.

What guests love

Saudi guests praise the hotel's prime location and proximity to activities, alongside its good facilities and clean, comfortable rooms offering pleasant views.

• The location is ideal, conveniently close to all activities and amenities within walking distance.
• Rooms are clean, spacious, and provide great views, offering a comfortable stay.
• Various facilities, including recreational activities, were appreciated by many visitors.
• The friendliness and professionalism of some staff, particularly the manager, left a positive impression.

Areas to improve

Some Saudi guests encountered issues with slow and unwelcoming reception service, alongside room maintenance problems and essential services like AC and internet.

• Reception service and staff were sometimes slow and unwelcoming, impacting the check-out experience.
• Certain rooms had maintenance issues such as lack of AC, low water pressure, or broken doors.
• Breakfast quality was average or unsatisfactory for some, with limited serving times.
• Poor soundproofing in rooms led to noise disturbances, particularly for families.

What guests love

Emirati guests frequently highlighted the hotel's prime location, often paired with lovely views and a cozy ambiance, alongside various facilities contributing to a pleasant stay.

• The hotel's strategic location offers convenient access to ski areas and nearby services.
• Many expressed satisfaction with the property's cleanliness and the staff's friendly demeanor.
• Guests enjoyed amenities like the swimming pool and sauna, as well as the cozy restaurant.
• Some praised the cultural experience and good room services.

Areas to improve

Some Emirati guests encountered issues with breakfast quality, occasional limited services, and noted concerns regarding staff conduct and unexpected pricing discrepancies.

• Visitors reported that the breakfast offerings were basic or below expectations.
• Some facility issues were noted, such as a non-functional hairdryer or lack of air conditioning.
• A few guests mentioned unfriendly staff interactions or communication difficulties.
• Concerns were raised about discrepancies between advertised prices and actual on-site costs.

What guests love

Kuwaiti guests enjoyed a pleasant hotel stay, praising its convenient location and beautiful views.

• The convenient location near key attractions made exploring easy.
• A lovely snow view enhanced the overall enjoyable experience.
• Breakfast was good, complemented by friendly staff service.

What guests love

Qatari guests expressed satisfaction with the hotel, highlighting its comprehensive services and warm welcome.

• Praised the smooth check-in process and the hotel's convenient location.
• Appreciated the staff's friendly demeanor and welcoming hospitality.
• Found the hotel to be an good choice for families and children, noting enjoyable activities.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Didveli Funicular Railway, 1204 Bakuriani, Georgia