Crystal Resort

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Guests frequently praise the resort's convenient location near key attractions and appreciate the well-equipped apartment-style accommodations.

• The strategic location close to the cable car and entertainment areas is often highlighted.
• Apartments are noted for providing essential cooking and laundry facilities.
• Spacious and comfortable living areas are a positive aspect for many visitors.
• The pricing is considered reasonable given the location and amenities offered.

Areas to improve

Many guests encounter issues with poor staff communication, service inefficiencies, and maintenance problems within the facilities.

• Visitors report difficulties communicating with staff who lack English proficiency.
• Recurring problems with door and appliance maintenance, alongside unpleasant odors, are mentioned.
• Some guests experience disorganization in room allocation and access challenges.
• Instances of inappropriate conduct by some reception staff are highlighted.

What guests love

Saudi guests appreciate the apartment's convenient location near key attractions and the provision of essential amenities catering to families.

• The location is very close to the cable car and entertainment activities.
• Apartments are fully equipped, offering cooking and laundry facilities.
• The accommodation provides good value for the price paid.
• Some visitors noted good cleanliness and overall quietness.

Areas to improve

Some Saudi visitors encountered issues with customer service, facility maintenance, and experienced problems with cleanliness and unpleasant odors.

• Complaints were frequent regarding poor staff attitude and lack of professionalism.
• Many guests reported malfunctioning facilities, such as bathroom and balcony doors.
• Cleanliness issues and cooking smells in corridors were noted.
• Some rooms lacked air conditioning or hot water, and bathrooms were without bidets.

What guests love

Emirati guests appreciate the resort's good location and modern furnishings, which contribute to a pleasant stay.

• The resort's strategic location offers convenient access to key amenities.
• New and well-maintained furniture enhances the comfort of the accommodation.
• The location was found to be suitable by some visitors.

Areas to improve

Many Emirati guests encountered significant challenges related to poor staff communication, inefficient reservation handling, and organizational issues within the resort.

• Communication difficulties with staff due to language barriers and unresponsiveness to guest requests.
• Considerable delays in check-in and check-out processes, along with errors in room assignments.
• Unprofessional handling of reservation inquiries and additional requests led to frustrating experiences.

What guests love

Kuwaiti guests appreciate Crystal Resort's convenient location, highlighting its proximity to attractions and ease of access.

• The resort's strategic location is close to the cable car and leisure activities.
• Good cleanliness and a suitable price make it a preferred choice for families.
• Friendly reception and an attractive cafe offer a pleasant experience.

Areas to improve

Some Kuwaiti guests encountered issues with reception disorganization, room changes, and faced problems with noise and certain hotel policies.

• Poor treatment was reported by some reception staff members.
• Room issues arose, including changes from the original booking.
• Guests complained about noise from dogs in adjacent rooms and unpleasant smells from linens.
• There was dissatisfaction regarding swimming restrictions for some guests.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Territory nearby Didveli funicular railway, 1204 Bakuriani, Georgia