Gallery Palace Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Guests frequently praise the hotel's convenient location and the welcoming atmosphere provided by a friendly and helpful staff.

• The hotel's strategic location is highlighted as a significant advantage for guests.
• Staff members are often described as friendly and accommodating, contributing to a pleasant stay.
• Rooms are noted for being clean and spacious, with some basic amenities provided.
• A warm and welcoming environment is appreciated by many visitors.

Areas to improve

Some guests express disappointment regarding discrepancies between online representations and reality, issues with breakfast quality, and unprofessional conduct from certain staff members.

• Guests report that online photos and descriptions do not accurately match the actual rooms.
• The breakfast is frequently described as poor and not up to standard, with limited food options.
• Instances of unprofessional behavior and poor hospitality from some staff members were noted.
• Concerns were raised about malfunctioning air conditioning and a lack of essential amenities like laundry service or coffee facilities.

What guests love

Saudi guests found the Gallery Palace Hotel to offer a welcoming atmosphere and attentive service, praising the overall comfort and smooth organization.

• A warm welcome and pleasant ambiance provided by the staff.
• High standards of cleanliness throughout the hotel facilities.
• Comprehensive services and diverse dining options.
• Professional and friendly interactions with the team members.

Areas to improve

Despite an overall positive experience, some Saudi visitors noted room for improvement regarding the reception area's equipment.

• Certain equipment in the reception area could benefit from an update.
• The short stay limited the opportunity to explore all services.

What guests love

Emirati guests appreciate the hotel's convenient location, close to amenities and services, and enjoyed the pleasant breakfast.

• The hotel boasts a strategic location near shopping centers and essential services.
• Guests praised the quality of the breakfast served.
• Certain staff members, like Christina, provided friendly and welcoming service.

Areas to improve

Emirati visitors experienced disappointment due to discrepancies between online photos/prices and reality, alongside service and hospitality issues.

• Online room photos and prices did not match the actual offerings.
• Guests encountered difficulties with early check-in and unprofessional service from some staff.
• Some rooms had operational issues like air conditioning, dust, and a non-functional refrigerator.
• Hospitality varied, with some staff members being uncooperative.

What guests love

Kuwaiti guests had a pleasant stay at Gallery Palace Hotel, highlighting its good location and the helpfulness of the staff.

• Visitors appreciated the hotel's convenient location.
• The staff received praise for their welcoming service.
• Some guests expressed a desire to return for future stays.

Areas to improve

Some Kuwaiti guests experienced disappointment, noting that the hotel's standard did not match its advertised rating.

• A guest reported poor room conditions, including non-functional heating and cleanliness issues.
• Bathroom facilities were described as old and inadequately equipped.
• There were negative comments regarding the quality and availability of breakfast.
• One guest encountered rude treatment from reception staff when providing feedback.

What guests love

Qatari guests appreciate the hotel's prime location and certain amenities, noting that the staff provided good service.

• The hotel's location is very convenient.
• Availability of some essential amenities.
• Staff performance was acceptable.

Areas to improve

Some Qatari visitors encountered challenges with a lack of parking, alongside negative experiences with some staff behavior and air conditioning issues.

• No parking facilities were available.
• Some staff members were unfriendly.
• There were difficulties with air conditioning repairs.

What guests love

Bahraini guests appreciated the hotel's convenient location near key landmarks and shopping areas, along with the neat and spacious rooms that contributed to a comfortable stay.

• The hotel boasts a convenient location near Liberty Square and Galleria Mall.
• Rooms and toilets were noted for their cleanliness.
• Spaciousness of the rooms and bathrooms enhanced guest comfort.

Areas to improve

Some Bahraini visitors noted the absence of a mini coffee and tea bar in the rooms, which presented a slight inconvenience, particularly for early risers.

• The lack of an in-room mini coffee and tea bar was a point of feedback.
• Early risers found it difficult to access hot beverages.
• Nearby coffee shops also had late opening hours.

What guests love

Omani guests appreciate the hotel's prime location and the warm, friendly service provided by the staff.

• The hotel's location is convenient for exploring.
• Staff members are friendly and offer good service.
• A pleasant stay experience overall.

Areas to improve

Some Omani guests noted that the breakfast quality did not meet expectations for a four-star hotel, and the absence of laundry service was also mentioned.

• Breakfast quality was below expectations.
• The lack of a laundry service was noted.
• Breakfast did not align with the hotel's star rating.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

5 Pavle Ingorokva Street, 0105 Tbilisi, Georgia