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What Arab guests said

🌍All ArabsSaudisEmiratis

What guests love

Arab guests appreciate the high cleanliness of the apart-hotel and its convenient location near essential services and cafes. The friendly and professional demeanor of some reception staff and the manager is also frequently highlighted.

• The apartments are noted for their cleanliness and spaciousness, with useful amenities like a kitchen and washing machine.
• The location is close to the sea and features nearby shops, pharmacies, and cafes, offering easy access to services.
• Some staff members, particularly receptionists and the hotel manager, demonstrated notable kindness and professionalism.
• Guests enjoy pleasant views of the sea or mountains from their rooms.

Areas to improve

Some guests encountered negative experiences related to poor customer service, staff inflexibility, and occasional communication difficulties. A lack of essential services like room service and luggage assistance was also noted.

• Complaints were made about the poor treatment by some reception staff and a lack of adequate assistance.
• The apart-hotel lacks essential services such as room service and luggage assistance, causing inconvenience.
• Some rooms were found to be missing amenities, like a phone or a bidet shower in the bathrooms.
• External noise and uncomfortable beds or linens were mentioned as drawbacks.

What guests love

Saudi visitors appreciate the cleanliness and spaciousness of the apart-hotel units, along with a prime location offering convenient access to cafes, pharmacies, and grocery stores.

• Many guests highlight the overall quiet atmosphere, contributing to a comfortable stay.
• Staff members are noted for their kindness and pleasant interactions, particularly at reception.
• The apartments are well-equipped, featuring amenities like washing machines and kitchenettes.
• Guests value the proximity to the sea and the availability of nice views.

Areas to improve

Some Saudi visitors encountered challenges with customer service, noting slow check-in/check-out processes and unfriendly attitudes from certain staff members.

• A lack of luggage assistance was mentioned, requiring guests to handle their own bags.
• Complaints arose regarding staff inflexibility and occasional communication difficulties.
• Some guests reported no room cleaning service during their stay or unaddressed cleaning requests.
• The absence of breakfast or an on-site restaurant was noted as a drawback.

What guests love

Emirati guests appreciate the high cleanliness and new, well-equipped apartments, with special praise for the beautiful views of the scenic nature.

• Apartments are clean, modern, and well-equipped.
• Reception staff are very friendly and helpful.
• Views of the mountains and houses are lovely.
• The location is peaceful, away from city noise.

Areas to improve

Some Emirati guests encountered challenges with reception service and noted that some furnishings require updating.

• Reception service was not always helpful.
• Location can be difficult to find without assistance.
• Beds and pillows need refreshing.

Amenities

• Dining table
• Stovetop
• Oven
• Kitchenware
• Electric kettle
• Kitchen
• Washing machine
• Refrigerator

Where it is

Israfil Jincharadze Street 3, 6000 Batumi, Georgia