Pine Chalets by KA Group
Hotel in Gudauri, Georgia
What Arab guests said
What guests love
Arab guests appreciate the pleasant location and clean chalets, with particular praise for the friendly staff and stunning views.
- The chalets are noted for their good cleanliness and location.
- Staff members are consistently described as friendly and helpful.
- The views from the chalets are beautiful and enhance the stay.
- Breakfast is highlighted as delicious and varied.
Areas to improve
Some Arab guests encountered issues with bed comfort and Wi-Fi connectivity, alongside negative experiences regarding financial dealings and staff interactions.
- Beds and pillows were found to be uncomfortable by some visitors.
- Wi-Fi service was unreliable and unavailable in certain rooms.
- One staff member reportedly behaved rudely during a payment dispute.
- Cleanliness standards were not consistently met.
What guests love
Saudi guests appreciate the appealing location and services at Pine Chalets, with special praise for cooperative staff and restaurants serving delicious, varied meals.
- Visitors commend the staff's pleasant demeanor and dedication to good service.
- Guests enjoy the beautiful views and the surrounding natural scenery.
- The breakfast is noted for being delicious and diverse, enhancing the stay.
- Recreational facilities, like game rooms, are available and add to guest enjoyment.
Areas to improve
Some Saudi guests encountered challenges regarding cleanliness at the chalets, alongside remarks about food quality and the overall location.
- A few visitors noted issues with the level of cleanliness during their stay.
- Criticisms were raised concerning the quality of breakfast on occasion.
- Some guests expressed dissatisfaction with the general location or their interaction experience.
What guests love
Emirati guests found their stay in the chalets comfortable, appreciating the good interior cleanliness that contributed to an enjoyable experience.
- The interior cleanliness of the chalets was very good.
- The overall atmosphere was enjoyed during the stay.
- The chalet facilities were satisfactory for guests.
Areas to improve
Some Emirati guests encountered issues with non-functional Wi-Fi across rooms and a negative interaction with a staff member due to rude behavior.
- Wi-Fi service was unavailable or not working in all rooms.
- An issue arose with a staff member who exhibited rudeness.
- Guests were asked to pay a significant cash amount for minor damage.
What guests love
Kuwaiti guests found their stay at Pine Chalets to be a perfect experience, expressing overall satisfaction with all aspects of their visit.
- Visitors were completely content with their entire stay.
- The overall experience was positive.
- Couples enjoyed their short visit to the chalets.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Additional bathroom
- Bath or shower
- Slippers
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
Show all amenities (39)
- Shower
- View
- Outdoor fireplace
- Picnic area
- Balcony
- Garden
- Drying rack for clothing
- Game room
- Seating area
- Flat-screen TV
- Bar
- Restaurant
- Daily housekeeping
- Private check-in/out
- Baggage storage
- Ironing service
- 24-hour front desk
- Room service
- Invoice provided
- Indoor play area
- Fire extinguishers
- Smoke alarms
- Security alarm
- Key access
- 24-hour security
- Safe
- Designated smoking area
- Smoke-free property
- Heating
- Soundproof rooms
- Non-smoking rooms
Where it is
Gudauri, Seturebi, 4702 Gudauri, Georgia