Porta Caucasia Kazbegi

What Arab guests said

🌍All ArabsSaudisEmiratisOmanis

What guests love

Arab guests praise the hotel's prime location and stunning mountain views, contributing to a pleasant stay.

• The strategic location near essential facilities and services is appreciated.
• Rooms are clean and comfortable, with some offering private terraces and great views.
• The helpfulness and cooperation of some reception staff are noted.

Areas to improve

Some Arab guests encountered challenges with limited breakfast options, missing amenities, and service issues.

• Guests complain about limited breakfast choices and unavailability of certain items.
• The absence of air conditioning in rooms was noted, causing discomfort during warm weather.
• Some visitors mentioned poor service levels and difficulty reaching staff at night.
• There are remarks about the lack of bidets in some bathrooms and unpleasant odors.

What guests love

Saudi guests appreciate the hotel's prime location and stunning Caucasus mountain views, contributing to a pleasant stay.

• The location is good, close to essential amenities, offering beautiful river and mountain vistas.
• Rooms are generally clean, and some bathrooms are equipped with a bidet.
• The reception staff provided a welcoming and friendly service.

Areas to improve

Some Saudi guests encountered issues with limited breakfast options, bathroom cleanliness, and the service attitude of certain staff members.

• Breakfast offerings were restricted and could benefit from more variety.
• Unpleasant odors were noted in some bathrooms, and assistance with luggage was unavailable.
• The attitude of some reception staff was unsatisfactory, with communication difficulties reported at night.

What guests love

Emirati guests appreciate the hotel's prime location and stunning views, alongside clean rooms and a cozy atmosphere.

• The location is good and close to essential amenities.
• Rooms are clean and comfortable.
• Mountain views are impressive.
• Some staff members are friendly and helpful.

Areas to improve

Some Emirati guests encountered issues with limited breakfast options and service quality, alongside concerns about pricing relative to the offerings.

• Breakfast choices are limited and not replenished.
• Service can be slow and unresponsive at times.
• Some rooms lack air conditioning during hot weather.
• The price is high for the services provided.

What guests love

Omani guests appreciate the hotel's cleanliness and facilities, with particular praise for the food quality and the helpful, friendly staff.

• Rooms and bathrooms are noted for their cleanliness and comfort.
• The quality of food served at the hotel was well-received.
• Staff members are friendly and cooperative, offering helpful suggestions.
• Room spaces are adequate and provide a comfortable stay.

Areas to improve

A minor point raised by some Omani visitors concerns the availability of certain basic bathroom amenities.

• The absence of a bidet spray in the bathroom was noted, an aspect guests hope will be addressed.
• This observation is minor in comparison to other positive aspects.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

2 Tergdaleulebi St., 4700 Kazbegi, Georgia