STEPS Batumi Hotel & Suites

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests frequently praise the hotel's convenient location, noting its proximity to attractions, shopping, and the beach, alongside good room cleanliness and helpful staff.

• The hotel boasts a strategic location close to key amenities.
• Many guests highlighted the cleanliness of the rooms and furniture.
• Some staff members are noted for being friendly and helpful.
• The breakfast is considered varied and tasty by some visitors.

Areas to improve

Many Arab guests encountered significant challenges with poorly managed, crowded elevators, issues with cleanliness and maintenance, and insufficient service provision.

• Limited and insufficient elevators are a major issue causing long waits.
• Guests reported recurring problems with room cleanliness and maintenance.
• A general lack of service and inadequate response to guest requests was noted.
• Some rooms suffered from ventilation issues or unpleasant odors.

What guests love

Saudi visitors appreciate the hotel's prime location and proximity to amenities, along with its pleasant views and spacious, well-equipped apartments.

• The hotel's strategic location offers convenient access to shopping and services.
• Apartments are spacious and clean, providing lovely panoramic views.
• Many guests praise the quality of the breakfast served.
• Certain staff members are noted for being friendly and helpful.

Areas to improve

Some Saudi visitors encountered issues with crowded elevator services, slow housekeeping, and noted concerns regarding the cleanliness of certain areas and unpleasant odors.

• Long waits for elevators due to insufficient numbers for the building's size.
• Housekeeping services were sometimes slow or incomplete.
• Unpleasant smells were present in some rooms and common areas.
• Facilities like the gym were described as small and poorly equipped.

What guests love

Emirati guests appreciate the hotel's prime location, noting its convenient proximity to key attractions, shopping centers, and the beach.

• The location is close to major tourist spots and malls.
• Some guests found the place to be clean with good breakfast offerings.
• Staff were described as friendly and helpful by some visitors.

Areas to improve

Emirati guests encountered significant issues with elevator efficiency, service quality, and room cleanliness, negatively impacting their stay.

• Long waits for elevators, sometimes up to 15 minutes, caused inconvenience.
• Concerns were raised about room cleanliness and unpleasant bathroom odors.
• Room service was poor, with some requests not being fulfilled.
• The swimming pool water was cold, and check-in processes were delayed.

What guests love

Kuwaiti guests appreciated the general cleanliness of the furniture and room arrangements, alongside the variety offered in the breakfast buffet.

• Furniture is clean and comfortable.
• The breakfast buffet is varied and good.
• Staff members are friendly and helpful.

Areas to improve

Kuwaiti visitors encountered several challenges related to the maintenance of essential facilities, including poor sound insulation and insufficient elevators, alongside technical issues within the rooms.

• Sound insulation between rooms is poor.
• Elevators are insufficient for the number of guests.
• There were issues with air conditioning, WiFi, and TVs.
• Some advertised apartments differed from the actual offering.

Amenities

• Towels
• Toilet
• Free toiletries
• Hairdryer
• Shower
• Linens
• View
• Balcony

Where it is

2 Lortkipanidze Street, 6003 Batumi, Georgia