The Biltmore Tbilisi Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the hotel's convenient location and proximity to key attractions, alongside the high standards of cleanliness and comfort in the rooms.

• The hotel's central location is highlighted for its convenience to tourist sites and shopping areas.
• Rooms are described as spacious, clean, and comfortable, often featuring nice views.
• Staff members are noted for being friendly and helpful, providing good service.
• Guests appreciate the quality of food and the variety offered at breakfast.

Areas to improve

A few guests pointed out aspects of their experience that could be improved, such as occasional service levels or specific details regarding rooms and facilities.

• Some staff members were perceived as lacking sufficient experience or prompt assistance upon arrival.
• There were mentions of housekeeping attempting to enter rooms despite the 'Do Not Disturb' sign being displayed.
• A few guests reported that the room cleaning standards were not consistently optimal.
• The spa area, particularly the jacuzzi, was noted as being small and crowded, leading to wait times.

What guests love

Saudi guests praise The Biltmore Tbilisi Hotel for its prime location, situated centrally near shopping centers and attractions.

• Staff members were frequently noted for their friendly and helpful service.
• The hotel's food offerings were appreciated, often described as very good.
• Guests found the rooms and facilities to be clean and well-maintained.

Areas to improve

Some Saudi visitors encountered issues regarding hotel policies, including high prices and inconvenient check-in/check-out times.

• Concerns were raised about room privacy, with reports of staff entering without prior notice.
• The spa and jacuzzi areas were noted as small, leading to extended waiting times.
• Instances of unsatisfactory guest management and staff interaction were mentioned.

What guests love

Emirati guests appreciate the hotel's central location, offering easy access to attractions and dining, alongside the comfort and high quality of the rooms.

• The hotel boasts a prime location, providing convenient access to parks, shops, and restaurants.
• Rooms are noted for their cleanliness, spaciousness, and quiet atmosphere, featuring comfortable beds.
• Guests highlight the good breakfast quality and the friendly assistance from some service staff.
• Visitors experience a sense of luxury and an elegant ambiance reflecting the hotel's high standards.

Areas to improve

Some Emirati visitors noted aspects of service and design that could be improved, such as bathroom privacy and restaurant operating hours.

• Some in-room bathrooms were observed to lack complete privacy.
• The hot kitchen at one of the restaurants was noted to close relatively early.
• Minor issues like the absence of tissue boxes in rooms were mentioned by some guests.
• There were comments regarding some staff not opening doors for all guests.

What guests love

Kuwaiti guests praise the hotel's convenient location and beautiful views, alongside the quality of rooms and breakfast variety.

• The hotel's central location offers convenient access to attractions.
• A good variety of breakfast options and complimentary evening snacks were noted.
• Rooms are comfortable and provide nice views from higher floors.
• The reception and general hotel services received positive mentions.

Areas to improve

Some Kuwaiti guests encountered challenges with staff experience and room service, impacting the initial impression.

• Certain staff members lacked sufficient experience in handling luggage.
• Room cleaning services were not consistently up to standard for some visitors.
• A few staff members were perceived as less friendly.

What guests love

Qatari guests found their stay at The Biltmore Tbilisi Hotel to be pleasant, highlighting the friendly service and comfortable facilities.

• Visitors praised the staff's cooperative nature and readiness to assist with a smile.
• Rooms were well-regarded for their good quality, cleanliness, and spaciousness.
• Guests enjoyed the stunning views that enhanced their overall experience.
• The hotel's convenient location was also a notable positive aspect.

Areas to improve

Some Qatari guests encountered issues with service and cleanliness, impacting their expected comfort levels.

• Visitors reported disturbances from housekeeping despite 'do not disturb' signs being displayed.
• There were comments indicating that the general room cleaning standards could be improved.
• Some guests experienced delays in connecting with room service via phone.

Amenities

• Toilet paper
• Towels
• Bidet
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

The Biltmore Hotel Tbilisi 29 Rustaveli Avenue, Mtatsminda , 0108 Tbilisi, Georgia