Akgün Hotel Laleli Istanbul
Hotel in Istanbul, Turkey
What Arab guests said
What guests love
Arab guests appreciate the hotel's convenient location, noting its proximity to public transport and attractions.
- The hotel's strategic position is very close to the tram station.
- Staff members are friendly and offer good assistance to guests.
- Room cleanliness is maintained well by the helpful cleaning team.
- The breakfast buffet offered a good variety that pleased many visitors.
Areas to improve
Some Arab guests encountered negative experiences, citing poor staff attitude, facility issues, and unexpected charges.
- Certain staff members displayed unhelpful and unfriendly behavior.
- Air conditioning in the rooms was reported as not functioning properly.
- Some furniture appeared old, and unexpected extra charges were noted.
- Staff were perceived as exploitative, demanding additional payments.
What guests love
Saudi guests found the hotel's location to be a convenient base for exploring the city.
- The hotel's location is advantageous for sightseeing.
- The reception provided helpful information.
- Some furniture in the rooms was satisfactory.
Areas to improve
Saudi visitors reported negative experiences with staff interactions, citing poor service and perceived exploitation, alongside issues with facilities and breakfast.
- Staff interactions were consistently poor and unsatisfactory.
- Unexpected additional charges were requested upon arrival.
- Breakfast quality was lacking and facilities needed updates.
- Some rooms contained old furniture and broken amenities.
What guests love
Emirati guests appreciated the hotel's prime location, noting its proximity to public transport and key attractions, making city exploration convenient.
- Staff were friendly and helpful, with a particular mention for a reception agent who provided good assistance.
- Room cleanliness and facilities were noted as very good, with attentive service from the cleaning team.
- The variety and quality of the open buffet breakfast were well-received by visitors.
- Its strategic location near the tram station offered easy access to various parts of the city.
Areas to improve
Some Emirati guests encountered less positive service experiences during check-out and noted minor issues with room air conditioning.
- The check-out experience was less favorable due to unhelpful behavior from one staff member.
- Some visitors faced communication challenges due to language barriers with certain staff.
- A few guests felt the in-room air conditioning was not functioning optimally.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (55)
- Shower
- Wardrobe or closet
- View
- Electric kettle
- Clothes rack
- Desk
- Flat-screen TV
- Satellite channels
- Radio
- Telephone
- TV
- Snack bar
- Bar
- Minibar
- Invoice provided
- Private check-in/out
- Concierge
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Interconnected room(s) available
- Family rooms
- Daily housekeeping
- Ironing service
- Dry cleaning
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safe
- Carbon monoxide detector
- Air conditioning
- Smoke-free property
- Wake-up service
- Heating
- Private entrance
- Soundproof rooms
- Elevator
- Ironing facilities
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
- Upper floors accessible by elevator
Where it is
Ordu Cd. 29, 34130 Istanbul, Turkey