Aloft by Marriott Bursa Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently praise the hotel's prime location, noting its convenience to Marka Mall and various amenities, alongside the staff's welcoming and helpful demeanor.

• The hotel's strategic location, close to shopping centers and restaurants, is consistently highlighted.
• Staff members are commended for their kindness, cooperation, and efficient, friendly service.
• Room cleanliness and modern design are often cited as positive aspects.
• Breakfast is generally described as good and varied, meeting guest expectations.

Areas to improve

Some guests noted areas for improvement, including bathroom design and furniture updates, alongside specific service-related concerns.

• The bathroom layout, particularly the sink's placement, is sometimes found to lack privacy and convenience.
• Comments occasionally mention a need for furniture modernization or visible wear such as carpet stains.
• A recurring point is the absence of assistance with luggage handling upon arrival or departure.
• A few guests reported experiencing smoke odors in rooms or corridors, impacting their stay.

What guests love

Guests appreciate the hotel's strategic location near Marka Mall and various amenities, alongside good cleanliness standards and friendly staff service.

• The prime location near shopping centers and restaurants offers convenient access.
• Staff members are friendly and helpful, providing a warm welcome.
• Rooms are clean and comfortable with modern design and nice views.
• The hotel offers good value for its location and services.

Areas to improve

Some guests noted concerns regarding bathroom design, breakfast pricing, and limited parking facilities.

• The external sink placement in the bathroom lacks privacy and comfort.
• Breakfast price is considered high relative to its variety and quality.
• Parking spaces in front of the hotel are limited and shared with a neighboring property.

What guests love

Emirati guests appreciate Aloft Bursa Hotel for its convenient location near shopping and dining, complemented by a peaceful atmosphere.

• Visitors praise the quality and variety offered at breakfast.
• The hotel's cleanliness and modern design are frequently noted.
• Staff friendliness and welcoming service are highlighted by guests.
• Proximity to malls and shops is a key advantage for many.

Areas to improve

Overall, Emirati guests found few significant drawbacks, with a minority noting that some rooms could benefit from updates.

• A few visitors mentioned that certain rooms appeared somewhat dated.

What guests love

Kuwaiti guests frequently praise the hotel's convenient location near shopping centers and services, alongside the staff's friendly and helpful demeanor.

• The strategic location is close to Marka Mall and various essential amenities.
• Staff are noted for their kindness, cooperation, and prompt responses.
• Rooms are appreciated for their cleanliness and comfortable design.
• The overall quiet atmosphere contributes to a relaxing stay.

Areas to improve

Some Kuwaiti guests noted concerns regarding worn furnishings and a need for renovation, alongside certain service-related issues.

• Furnishings and decor are perceived as dated and in need of updates.
• A lack of assistance with luggage handling was observed.
• Issues with unpleasant odors or noise from adjacent rooms were mentioned.
• Some comments pointed to the quality and variety of the breakfast.

What guests love

Omani guests appreciate the hotel's prime location near shopping areas and its high standards of cleanliness, complemented by the staff's welcoming attitude.

• The hotel's location is convenient, close to Marka Mall and shopping destinations.
• Guests found the hotel to be very clean, comparable to five-star establishments.
• The staff are noted for being friendly, smiling, and providing good assistance.
• The hotel's welcoming approach towards children and families was appreciated.

Areas to improve

Some families encountered negative experiences due to poor reservation management and inflexible reception when handling minor errors, leading to feelings of exploitation.

• One guest was compelled to upgrade their room at an extra cost due to a small booking error for a child.
• The handling of the booking issue was perceived as unprofessional and lacking hospitality.
• Some guests felt exploited due to the hotel's rigid policies.
• A smoke odor was noted on certain floors.

Amenities

• Indoor swimming pool
• Free Wifi
• Free parking
• Fitness center
• Non-smoking rooms
• Facilities for disabled guests
• Room service
• Tea/Coffee Maker in All Rooms

Where it is

Odunluk Mah. Akpinar Cad. Nilufer, 16110 Bursa, Turkey