Altinnal Hotel
Hotel in Kocaeli, Turkey
What Arab guests said
What guests love
Arab guests highlight the hotel's prime central location, offering convenient access to the city's heart. The polite and professional demeanor of some reception staff, particularly in assisting with inquiries and resolving issues, was also noted positively.
- The hotel boasts a strategic location right in the city center.
- Guests appreciated the courteous service from reception staff.
- Certain staff members showed great care in addressing concerns.
- Efforts by breakfast staff in serving meals were acknowledged.
Areas to improve
Some Arab guests expressed disappointment regarding the hotel's cleanliness and facilities, noting issues with general hygiene, damaged furnishings, and unpleasant odors. The breakfast offerings were also described as substandard.
- Guests reported issues with the general cleanliness of the premises.
- There were mentions of damaged furniture and facilities.
- Some rooms were affected by unpleasant smells.
- The breakfast selection and quality were noted as poor.
What guests love
Saudi visitors appreciate the hotel's central location, making city exploration convenient. Some also noted the polite and attentive service from reception and breakfast staff.
- The hotel boasts a prime location in the city center.
- Reception staff were noted for their welcoming demeanor and attentiveness.
- The breakfast team received praise for their good service and care.
Areas to improve
Despite positive interactions, some Saudi guests encountered issues with cleanliness and facilities, including the condition of beds and linens.
- Concerns were raised regarding the general cleanliness and condition of facilities.
- Some visitors reported issues with the state of the beds.
- The cleanliness of bedding and pillowcases was a point of dissatisfaction.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Restaurant
- Baggage storage
- Currency exchange
- 24-hour front desk
- Family rooms
- Game room
- Daily housekeeping
- Suit press
Show all amenities (26)
- Ironing service
- Laundry
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safe
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Smoke-free property
- Heating
- Elevator
- Airport shuttle
- Room service
Where it is
Omer Aga Mah. Alemdar Cad. No:11 , 41040 Kocaeli, Turkey