Bayrak Grand Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisOmanis

What guests love

Arab guests commend the hotel's cleanliness and the welcoming nature of its staff, noting many employees are friendly and helpful.

• Guests praise the high standard of cleanliness maintained throughout the hotel's facilities.
• Many staff members are described as friendly, cooperative, and providing good service.
• Some guests appreciate the hotel's pleasant views and its quiet location away from noise.
• The breakfast is frequently noted as being varied and delicious.

Areas to improve

Some Arab guests encounter challenges related to the hotel's distant location from main centers, alongside some inconsistent service aspects.

• Many guests complain about the hotel's location being far from the city center and key areas.
• Infrequent responsiveness or communication difficulties with some staff members are occasionally mentioned.
• Issues with sound insulation between rooms or external noise are noted.
• Certain rooms lack essential amenities or do not match their booking descriptions.

What guests love

Saudi guests frequently praise the hotel's notable cleanliness and peaceful atmosphere, complemented by the friendly service from some staff members.

• Guests often highlight the commendable cleanliness of the rooms and common areas.
• Many appreciate the quiet surroundings, which contribute to a relaxing stay.
• Certain staff members are noted for their helpfulness and welcoming demeanor.
• Some rooms are mentioned as offering pleasant views of the mountain or nature.

Areas to improve

Saudi visitors encounter challenges with the hotel's remote location and inconsistent service levels from staff, particularly regarding basic requests.

• Many guests express dissatisfaction with the hotel's distance from the city center and nearby amenities.
• Comments mention a lack of certain essential items or slow responses to guest needs.
• Some rooms are noted for potential soundproofing issues or air conditioning problems.
• The breakfast is sometimes described as basic or lacking variety.

What guests love

Emirati guests appreciate Bayrak Grand Hotel for its cleanliness and quiet atmosphere, with special praise for the friendly service and helpful staff who provide prompt assistance.

• The hotel is noted for its high cleanliness and comfortable rooms, offering a peaceful stay.
• Guests commend the variety and quality of the breakfast served.
• Staff members are described as friendly and quick to respond to guest needs.
• The hotel is considered a pleasant and tranquil place for a visit.

Areas to improve

Some Emirati guests encountered challenges with customer service, particularly concerning check-out policies and handling extension requests.

• The hotel's surrounding area is noted as being somewhat industrial.
• Some guests reported difficulty communicating with staff and a lack of sufficient support.
• Families experienced issues with extending check-out times and felt the treatment was poor.
• Certain rooms were described as small and uncomfortable, with an unsupportive bed.

What guests love

Omani guests appreciate Bayrak Grand Hotel for its high cleanliness and welcoming atmosphere, praising the attentive service from friendly staff who provide a good reception.

• The cleanliness of rooms and common areas is valued by visitors.
• Staff are cooperative, offering warm reception and a welcoming service.
• The hotel is new and well-arranged with elegant furnishings for a pleasant stay.
• The quiet location offers a distinct and peaceful environment.

Areas to improve

Some Omani guests noted aspects of their stay that require improvement, particularly regarding room insulation and the availability of certain essential amenities.

• Some guests reported poor sound insulation between rooms, leading to disturbances.
• Bathrooms occasionally lack essential sanitary items like a bidet spray.
• The hotel's location can be distant from the city center or main attractions.
• A few visitors mentioned a limited variety in breakfast options.

Amenities

• Toilet paper
• Slippers
• Toilet
• Free toiletries
• Hairdryer
• Shower
• Wardrobe or closet
• Terrace

Where it is

çağlayan mah. Ali kemal bayrak sk. no:1 ortahisar/trabzon bayrak grand hotel, 61180 Trabzon, Turkey