Berlin Suite Hotel Trabzon

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests frequently praise the hotel's friendly and professional staff, particularly at reception, alongside its cleanliness and modern facilities.

• Visitors often highlight the welcoming and helpful nature of the staff, noting their assistance with translation and requests.
• The cleanliness of rooms and facilities is consistently mentioned, contributing to a comfortable stay.
• The hotel's proximity to the airport is a convenient factor for many travelers.
• Guests generally find the hotel offers good value for the price paid.

Areas to improve

While service is often commended, some guests encounter issues with limited room space, breakfast variety, and the hotel's distance from key amenities.

• Many visitors report that the room sizes are small, which can make movement difficult.
• The breakfast selection is frequently described as limited and lacking variety for some preferences.
• The hotel's location is noted as being somewhat distant from essential services and main commercial areas.
• Occasional issues like malfunctioning air conditioning or inconsistent water pressure were reported by some.

What guests love

Saudi guests frequently praise the hotel's friendly and professional staff, highlighting their helpfulness and the overall cleanliness.

• The cooperative nature of the staff, particularly those who speak Arabic, is often noted.
• Many visitors appreciate the good standard of cleanliness maintained throughout the hotel.
• The pricing is considered reasonable, offering good value, especially when special offers are available.
• The hotel's proximity to the airport is highlighted as a convenient feature for travelers.

Areas to improve

Saudi guests encounter challenges with the hotel's location, often found distant from essential services, alongside remarks on room size and breakfast quality.

• Many visitors express dissatisfaction with the hotel's distance from vital centers and amenities like shops and cafes.
• The rooms are sometimes described as small, which can limit comfort and space.
• The variety and quality of breakfast offerings are noted as not meeting some guests' expectations.
• Minor maintenance issues are occasionally mentioned, such as water pressure fluctuations or the lack of certain amenities like an iron.

What guests love

Emirati guests appreciate the hotel's convenient location near the airport and the welcoming, helpful nature of the staff, contributing to a pleasant stay.

• The hotel's proximity to the airport is frequently highlighted as a significant advantage.
• Staff members are consistently described as friendly, supportive, and willing to assist.
• Guests noted the cleanliness of the facilities and the hotel's attractive decor.
• Some rooms are considered spacious and suitable for shorter visits.

Areas to improve

Some Emirati visitors experienced issues with small room sizes, limited breakfast variety, and occasional minor technical problems, alongside a negative interaction regarding late check-out.

• A recurring comment mentions rooms being too small with insufficient space to move around.
• The breakfast selection was noted by some as lacking variety and options.
• Minor concerns were raised regarding air conditioning smells or inconsistent hot water supply.
• One guest reported an unsatisfactory experience with reception regarding a late check-out request.

What guests love

Kuwaiti visitors appreciate the hotel's good location, with special praise for the friendly and good evening reception service.

• The hotel's overall location is considered good and suitable for stays.
• Reception staff service during the evening shift was good.
• The place is noted for being quiet and comfortable.

Areas to improve

Some Kuwaiti guests encountered issues with bathroom cleanliness, necessitating room changes.

• Bathroom cleanliness in assigned rooms was noted as insufficient.
• The issue of inadequate cleaning persisted even after being reported.
• The cleaning experience was described as unpleasant and unsatisfactory.

What guests love

Qatari guests appreciated the new hotel, highlighting the cooperative and friendly demeanor of the reception staff.

• The hotel is newly built, offering a pleasant stay.
• Reception staff are cooperative and provide welcoming service.
• Overall staff conduct is good and well-regarded.

Areas to improve

Some Qatari guests encountered minor issues regarding corridor cleanliness and breakfast offerings.

• Trash bins left in corridors caused disturbance to guests.
• Breakfast options lacked variety and were not replenished.
• Basic first-aid supplies were noted as missing from the kit.

What guests love

Bahraini guests appreciated the friendly and helpful service from the reception staff, noting the cleanliness of the rooms and daily attention.

• Staff members were cooperative, offering valuable assistance including room upgrades and external order facilitation.
• The hotel features high cleanliness standards with good daily room service.
• The location is convenient for those with a car, providing easy access to restaurants, the airport, and shopping centers.
• Available parking and the presence of bidets in bathrooms were noted as positive aspects.

Areas to improve

Some Bahraini guests had remarks regarding breakfast quality, room size, and bathroom facilities.

• Breakfast quality and variety require improvement, with some guests mentioning issues with bread.
• Certain rooms were noted as being small in size.
• Bathrooms lacked adequate ventilation, specifically an exhaust fan.

What guests love

Omani guests praise the new and clean hotel, highlighting its convenient location near key areas and the varied, quality breakfast offerings.

• The hotel's rooms and facilities are noted for their cleanliness.
• Its strategic location provides easy access to tourist and commercial spots.
• Breakfast is varied and tasty, with comfortable seating areas available.
• Staff are commended for their helpfulness and welcoming service.

Areas to improve

Some Omani guests noted areas for improvement, including the compact size of standard rooms and challenges with parking accessibility.

• Standard rooms can feel small, particularly for families.
• Parking is limited and difficult to access.
• Some rooms lack adequate soundproofing, allowing external noise to be heard.
• Minor issues were raised regarding the availability of certain amenities or breakfast variety.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

2 Nolu Bostancı Mh. Kayabaşı CD. No:41 - Ortahisar 2 Nolu Bostancı Mh. Kayabaşı CD. No:41 - Ortahisar, 61100 Trabzon, Turkey