Black Bird Thermal Hotel & SPA

What Arab guests said

🌍All ArabsSaudisKuwaitis

What guests love

Arab guests appreciate the hotel's prime location near amenities and the unique thermal water features available in rooms and facilities.

• Guests frequently praise the central location, situated on the main street close to various services.
• The availability of thermal water in bathrooms and separate pools for men and women is valued.
• Staff members are often described as welcoming and cooperative, contributing to a pleasant stay.
• The delicious breakfast is highlighted as a positive aspect enjoyed by many visitors.

Areas to improve

Some guests encountered issues with room maintenance and air conditioning, alongside comments regarding food variety and hotel pricing.

• A few guests noted that room air conditioning can be ineffective or centrally controlled.
• Observations were made about the age of some room furnishings, despite their cleanliness.
• Concerns were raised about the limited variety of breakfast and dinner options, with suggestions for price adjustments.
• Some visitors mentioned instances of mixed-gender swimming despite designated areas for women.

What guests love

Saudi guests appreciate the hotel's prime location near the village center, with special praise for the sulfur and thermal waters available in bathrooms and the pool.

• The hotel's strategic location offers convenient access to services and amenities.
• Mineral and sulfur waters in pools and bathrooms provide a pleasant therapeutic experience.
• Staff members are friendly and cooperative, offering good service to guests.
• Cleanliness of public areas and rooms is regarded by visitors.

Areas to improve

Some Saudi guests noted a change in the hotel's standard, with comments on the age of some rooms and high prices relative to the services offered.

• Some rooms are old and need updating, with remarks on narrow beds and hard pillows.
• Lack of air conditioning in the lobby and elevators was reported, along with insects seen at the breakfast buffet.
• Breakfast and dinner variety is limited, and some food items may be cold or repetitive daily.
• Some guests found prices high for the area, with the absence of basic amenities like bidets.

What guests love

Kuwaiti guests praise the hotel for its prime location on the main street, offering convenient access to nearby services and attractions, alongside the unique benefit of in-room sulfur hot spring water.

• The hotel boasts a central location, close to all essential amenities and services.
• Guests enjoyed the unique feature of private sulfur hot spring water available within the rooms.
• Staff are friendly and helpful, with special mention for Ms. Founda's attentive service.
• Various facilities are available, including a rooftop pool and sauna/steam rooms.

Areas to improve

Some Kuwaiti guests noted issues with the air conditioning system, which is centrally controlled by reception and can be turned off, impacting the comfort of rooms and suites.

• The air conditioning in rooms and suites is inefficient and controlled by reception.
• Certain suites were uncomfortably warm due to insufficient cooling.
• Resolving the air conditioning issue is recommended for a better guest experience.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Gökçedere Mah. Atatürk Cad. No:30/A Termal, 77400 Gokcedere, Turkey