Burgu Arjaan by Rotana Istanbul Asia

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the warm and cooperative staff, alongside a convenient location that offers easy access to essential amenities.

• The welcoming hospitality and helpfulness of the staff are consistently highlighted by visitors.
• The hotel's prime location near metro stations, shops, and dining options is a significant advantage.
• Rooms are noted for their cleanliness and comfort, with good facilities like pools and gyms available.
• Guests appreciate the spaciousness of the suites and rooms, contributing to a pleasant stay.

Areas to improve

A few guests mentioned the need for facility updates, with some concerns raised about bathroom maintenance and the quality of provided meals.

• Some areas of the building are perceived to require renovation or upkeep, particularly the refrigerators.
• Several guests experienced issues with bathroom drainage that were not fully resolved.
• The quality of dinner meals was described as disappointing, with limited options.
• Notes were made regarding the absence of kitchen utensils or the need for carpet replacement.

What guests love

Saudi guests frequently praise the hotel's convenient location and the professional, friendly service provided by the accommodating staff, contributing to a pleasant stay.

• Guests highlight the hotel's strategic location and convenient accessibility.
• The staff's welcoming hospitality and prompt assistance are consistently appreciated.
• Rooms are described as clean and comfortable, with special mention of cozy beds.
• The breakfast variety is noted as a positive aspect of the guest experience.

Areas to improve

Some Saudi guests encountered issues with facility maintenance, such as clogged drains, alongside comments regarding food quality and the absence of basic kitchen amenities.

• Several guests reported plumbing problems, including clogged drains that were not effectively repaired.
• Dinner meals were described as disappointing, with remarks on the quality of the food served.
• Guests noted the lack of kitchen utensils and the need for carpet replacement.
• Unpleasant odors in the parking area were also mentioned.

What guests love

Emirati guests appreciated the spaciousness of the apartment hotel, finding it a comfortable and accommodating choice for their stay.

• Generous living spaces.
• Suitable for families and couples.
• Good location in Istanbul.

Areas to improve

Some Emirati visitors expressed disappointment regarding the service and location, noting that the property felt dated and in need of modernization.

• Service levels require enhancement.
• Location was not ideal for some.
• The property felt old.

What guests love

Kuwaiti guests enjoyed a pleasant stay at Burgu Arjaan apartments, praising the friendly and helpful staff and the convenient location near transport and amenities.

• Very friendly and supportive staff readily assisted with all requests.
• convenient location close to the metro station, shops, and restaurants.
• Spacious, clean rooms complemented by good facilities like pools and a gym.
• A complimentary suite upgrade enhanced the overall experience.

Areas to improve

Some Kuwaiti guests noted that the building could benefit from some renovation, with a minor observation about the refrigerator size for extended stays.

• The building might require some updates and refreshing.
• The refrigerator size may be less ideal for longer durations.

What guests love

Qatari guests expressed satisfaction with the friendly service and staff attentiveness, contributing to a pleasant overall stay.

• The staff's welcoming smiles were a notable highlight.
• The service provided was very satisfactory.
• An overall positive accommodation experience.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

Altaycesme Mah. Samanyolu Sok. No:23 Maltepe Istanbul, Maltepe, 34843 Istanbul, Turkey