Centro Westside by Rotana

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the friendly and helpful staff, noting their professionalism and responsiveness, alongside comfortable and spacious rooms.

• Staff are consistently described as welcoming, professional, and quick to assist with requests.
• Rooms are found to be comfortable and well-appointed, with some guests appreciating good value.
• Complimentary room upgrades were a welcome surprise for many guests.
• The hotel's facilities, including the gym, are noted as being good.

Areas to improve

Some Arab guests report challenges with the hotel's location and accessibility, alongside concerns regarding cleanliness standards and certain service aspects.

• The hotel's location is frequently cited as inconvenient and difficult to reach by car.
• Concerns are raised about room and parking cleanliness, with occasional unpleasant odors.
• A limited breakfast selection or insufficient quantities were noted by some visitors.
• Isolated issues with maintenance, such as bathroom drains or broken drapes, were mentioned.

What guests love

Saudi guests highlight the attentive service and friendly demeanor of the hotel staff, with particular appreciation for the assistance and support received.

• Guests commend the warm hospitality and professional handling by the reception team and staff.
• Many noted a quick and efficient check-in and check-out experience.
• Additional assistance provided by some staff to accommodate family needs was appreciated.
• The availability of various TV channels in rooms was also mentioned.

Areas to improve

Some Saudi guests encountered challenges related to cleanliness and unpleasant odors in the parking areas, alongside some operational issues.

• A few guests reported negative observations regarding the cleanliness level in rooms and facilities.
• Some felt discomfort due to an unpleasant smell emanating from the parking lots.
• Difficulties with hotel access or its entrance were noted.
• A lack of locks on bathroom doors in some rooms was observed.

What guests love

Emirati guests found Centro Westside by Rotana to be a comfortable stay, appreciating the high standards of cleanliness and spacious rooms, alongside the welcoming staff.

• Emirati visitors valued complimentary room upgrades received, which enhanced their experience.
• Staff professionalism and helpfulness were frequently praised, with specific thanks to individuals for their support.
• Facilities, such as the gym, were noted as good, contributing to an enjoyable and pleasant stay.

Areas to improve

Some Emirati guests encountered challenges related to the hotel's location and accessibility, alongside minor service issues.

• Visitors found the location to be distant from the city center and surrounded by highways, making transport difficult without a car.
• A few guests reported inconsistencies in service, including delayed requests or forgotten essential room supplies.
• Some visitors mentioned maintenance concerns or a lack of response from the hotel regarding certain issues.

What guests love

Kuwaiti guests found the hotel rooms to be comfortable and appreciated the professional and helpful staff.

• Rooms are comfortable and provide a good stay.
• Hotel staff are professional and very helpful.
• The hotel's location is convenient for shopping.

Areas to improve

Some Kuwaiti guests noted that breakfast options were limited and could benefit from more variety.

• Breakfast selection is somewhat limited.
• More variety is desired for the breakfast offerings.

What guests love

Qatari guests appreciated the welcoming and pleasant atmosphere provided by the staff, including reception and car service, noting their responsiveness and good communication.

• Friendly and helpful reception and staff members.
• Staff were responsive and communicated well.
• A generally welcoming experience from hotel personnel.

Areas to improve

Some Qatari visitors encountered issues with room cleanliness and found the hotel's location to be somewhat inconvenient for accessing attractions.

• Room cleanliness was noted as poor by some guests.
• The hotel's location can be inconvenient for driving.
• Certain staff, like cleaning personnel, did not meet expectations.

What guests love

Omani guests appreciated the prime customer service and the beautiful views offered by the accommodation.

• The service provided by the staff was good.
• The views from the rooms were very nice.
• One-bedroom apartments offer great comfort.

Areas to improve

Some Omani guests noted issues with the comfort of standard rooms and the quality of in-room dining.

• Comfort levels in regular rooms were found to be lacking.
• In-room dining food quality and pricing require significant improvements.
• Air conditioning and sound comfort in some rooms were points of concern.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Mahmutbey Mahallesi Tasocagi Yolu Caddesi No:39/A Bagcilar, Bagcilar, 34218 Istanbul, Turkey