Cephanelik Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

The hotel offers a charming historic character, blending authenticity with modern comforts, where attention to detail creates a unique and pleasant stay.

• Guests praise the hotel's unique design, merging historical charm with contemporary amenities.
• Many highlight the staff's helpfulness and kindness, with specific mentions of attentive service.
• Breakfast is noted as good and varied, enjoyed in pleasant surroundings.
• Rooms are described as spacious and well-appointed, some featuring a jacuzzi.

Areas to improve

Some guests encountered maintenance issues, including lighting problems, wooden floors, bathroom fixtures, and difficulties controlling the air conditioning.

• Concerns were raised about insufficient lighting in corridors and elevators, requiring phone light use.
• Maintenance issues were noted with wooden floors causing noise, and problems with jacuzzi or toilet seats.
• The design of some bathrooms, particularly shower areas, was found to be impractical by some visitors.
• Several guests experienced difficulties adjusting or turning off the air conditioning directly from their rooms.

What guests love

Saudi guests express admiration for the hotel's unique design and historical character, praising the overall beauty of the place and the fine details that lend it a special charm.

• Visitors commend the historical beauty of the place and its calm, comfortable atmosphere.
• Many guests highlight the staff's kindness and helpfulness, particularly Mr. Omar.
• The hotel's prime location near the city center, with available parking, is well-regarded.

Areas to improve

Some Saudi guests encountered maintenance issues, such as problems with room air conditioning or plumbing malfunctions, which affected their experience.

• A few guests reported plumbing maintenance issues, including problems with jacuzzis or toilet seats.
• Several visitors noted difficulties controlling room air conditioning or it not functioning correctly.
• Some guests mentioned a decline in service levels compared to previous stays.

What guests love

Emirati guests found the hotel to be a pleasant place, appreciating its overall beauty and enjoyable stay.

• Specific rooms were recommended for their nice views.
• The hotel was described as beautiful and worth experiencing.
• Cleanliness was noted as high, with breakfast being good.

Areas to improve

Emirati guests noted some minor issues regarding maintenance and noise within the hotel.

• Noise was heard from the wooden floors when walking.
• Certain rooms require maintenance, particularly the wooden flooring.
• Suggestions were made to diversify breakfast options further.

What guests love

Kuwaiti guests found Cephanelik Hotel to be a comfortable and distinctive stay, blending historical charm with modern amenities. The unique atmosphere and friendly service were particularly appreciated.

• The hotel successfully merges its historic character with tasteful modern touches.
• Guests enjoyed a complimentary breakfast that varied each day.
• Rooms are spacious and well-appointed, with some featuring a jacuzzi.
• Staff members were consistently helpful and kind across all departments.

Areas to improve

Some Kuwaiti guests encountered issues with lighting and room design at Cephanelik Hotel. Concerns were also raised regarding room booking descriptions and overall suitability for families.

• Lighting was insufficient in corridors and elevators.
• The in-room jacuzzi and shower area design was noted as impractical.
• There were reports of misleading room descriptions during booking.
• The hotel appeared quiet and potentially less suited for families.

What guests love

Omani visitors found their hotel experience to be generally satisfactory, noting that everything was in order.

• Guests expressed contentment with the overall experience.
• Visitors indicated that their stay was good.

Areas to improve

Some Omani guests encountered a negative experience due to cooling issues, impacting their comfort.

• Some visitors faced difficulties with the air conditioning not functioning efficiently.
• Poor cooling led to guests feeling excessively hot within their rooms.

Amenities

• Toilet paper
• Towels
• Additional bathroom
• Bidet
• Bath or shower
• Slippers
• Private bathroom
• Toilet

Where it is

Boztepe Mahallesi, Cephanelik Mevkii,No 89, 61030 Merkez/Trabzon, 61030 Trabzon, Turkey