Ceylan Splend'or Uludag, Autograph Collection

What Arab guests said

🌍All ArabsSaudisEmiratisQatarisOmanis

What guests love

Arab guests praise the new hotel as a wonderful destination, highlighting its beauty and luxury, with special commendation for the staff's refined and friendly service.

• Guests appreciate the hotel's prime location and proximity to key attractions.
• The modern design and impressive infrastructure of the property are well-regarded.
• Staff members are frequently noted for their helpfulness and supportive service.
• Many visitors found their overall stay to be comfortable and peaceful.

Areas to improve

Some guests encountered challenges with room service responsiveness and the operational status of certain outdoor facilities, alongside minor issues with water temperature regulation.

• Minor issues were noted regarding the proper mixing of hot and cold water in bathrooms.
• The organization of shuttle services received some criticism due to preparation delays.
• A few guests mentioned limited variety in lunch and dinner dining options.
• Concerns were raised about the accuracy of checkout billing in specific instances.

What guests love

Saudi guests praise the new hotel as a elegant destination, highlighting its convenient location and proximity to amenities, alongside high standards of cleanliness and friendly staff service.

• Visitors commend the modern facilities and elegant design of the hotel.
• Many note that the staff are very friendly and helpful.
• The location is considered strategic and close to essential services.

Areas to improve

Some Saudi guests encountered room maintenance issues, reporting problems with water temperature or non-operational outdoor facilities, alongside slow service responses.

• Room maintenance issues, such as improper water temperature, were noted.
• There was disappointment due to the outdoor pool being non-operational for several days.
• Some guests reported slow service response times and high restaurant prices.

What guests love

Emirati guests enjoyed a pleasant stay at the hotel, highlighting the attentive service and the friendly team.

• A welcoming team provides great customer service.
• An overall positive accommodation experience.
• Enjoyment of the services offered during their visit.

What guests love

Qatari guests found the stay to be a good value, appreciating the acceptable pricing and the quality of service provided.

• Good service was noted by visitors.
• The price was considered reasonable for the experience.
• A new and acceptable stay was highlighted.

Areas to improve

Qatari guests did not report any significant negative aspects during their brief stays.

• No notable negative feedback was provided.
• Guests did not encounter any issues worth mentioning.

What guests love

Omani guests found the new hotel accommodating, noting positive interactions with the front desk team and satisfactory dinner options available upon request.

• A room upgrade was provided to facilitate a connecting door.
• Dinner selections were good, with staff able to provide options from the menu.
• The hotel features a spacious pool area.

Areas to improve

Omani visitors experienced a lack of clear information regarding hotel facilities and faced delays in the provision of shuttle services.

• Information about available hotel facilities was not readily provided and required staff inquiry.
• The shuttle service experienced delays, leading some guests to opt for walking.
• Shuttle service was not proactively offered after the initial request.

Amenities

• Outdoor furniture
• Sun deck
• Terrace
• Ski rental on site
• Ski school
• Ski storage
• Bicycle rental
• Bike tours

Where it is

Uludag Oteller Bolgesi 2, Gelisim No 18, Uludar, Turkey