City Port Hotel Trabzon

What Arab guests said

🌍All ArabsSaudisEmiratisBahrainisOmanis

What guests love

Guests frequently highlight the hotel's central location and proximity to key amenities, alongside the staff's helpfulness and dedication to guest comfort.

• The hotel's prime central location is a significant draw, offering easy access to the main square, markets, and dining options.
• Staff members are consistently praised for their friendly demeanor, professionalism, and valuable assistance, especially those speaking Arabic.
• The cleanliness of rooms and facilities is noted as a positive aspect, contributing to a pleasant stay.
• Guests appreciate the personal attention and support provided by certain staff members, enhancing the overall experience.

Areas to improve

Some guests report disturbances from nearby nightlife and issues concerning the condition of furnishings and limited services.

• Persistent noise from nearby entertainment venues at night is a recurring complaint affecting guests' sleep quality.
• Several guests mention that the room furnishings are outdated and in need of refurbishment, impacting comfort levels.
• Some visitors experienced a lack of basic room amenities, such as toiletries or consistent hot water supply.
• The breakfast offering is described by some as limited in variety or quality, not meeting all expectations.

What guests love

Saudi visitors appreciate the hotel's prime location near Trabzon's main square and amenities, with special praise for the welcoming and helpful reception staff.

• The hotel's central location offers good proximity to the main square, markets, and essential services.
• Staff at the reception are frequently noted for their good manners and helpfulness, providing assistance with warmth.
• Some guests highlighted the cleanliness of the rooms and the pleasant views they offered.

Areas to improve

Some Saudi visitors encountered issues with outdated furniture and amenities, alongside concerns regarding noise disturbances from nearby establishments.

• The furniture in some rooms is noted as being old and in need of updating, with a lack of certain basic room supplies.
• Several guests reported disturbances from the adjacent nightclub, impacting sleep quality.
• Comments also mentioned the absence of free parking and limited breakfast options.

What guests love

Emirati guests found the City Port Hotel Trabzon to offer attentive service, highlighting the staff's helpfulness and accommodating nature.

• Staff members were very supportive, making a genuine effort to assist guests.
• The availability of Arabic-speaking staff greatly facilitated communication.
• Complimentary room upgrades enhanced comfort and overall satisfaction.

Areas to improve

A minor point of feedback from some Emirati guests concerned the breakfast offerings at the hotel.

• The breakfast was described as poor.
• Breakfast options did not meet everyone's expectations.

What guests love

Bahraini guests found the hotel's location convenient, noting its proximity to the city center and appreciating the good breakfast.

• The hotel boasts a strategic location, making it easy to access key areas.
• Essential amenities, such as a bidet in the bathrooms, are provided.
• The quality of the breakfast served received positive remarks.

Areas to improve

Some Bahraini guests encountered issues with a lack of basic toiletries and expressed concerns regarding service levels and cleanliness.

• A lack of personal hygiene items, such as shampoo and soap, was noted.
• Concerns were raised about the adequacy of cleaning staff for the entire hotel.
• An incident involving unauthorized room entry was reported, raising privacy concerns.

What guests love

Omani visitors appreciate the hotel's central location and accessibility, along with the welcoming atmosphere provided by the staff.

• The prime location is close to the main square, making it easy to get around.
• Staff members are cooperative and treat guests kindly.
• attentive service and attention to guest comfort from the reception team.

Areas to improve

Some Omani visitors encountered issues with cleanliness, furniture quality, and noise from the hotel's proximity to entertainment venues.

• General cleanliness of rooms and bathrooms was below expectations.
• Furniture is dated and requires updating, with some water drainage problems noted.
• The location near bars results in consistent nighttime disturbance.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Iskenderpasa Mah. Guzelhisar Cad.No:12, 61100 Trabzon, Turkey