CONNECT THERMAL HOTEL

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests generally found the hotel to offer good value, highlighting clean rooms and enjoyable thermal facilities.

• Staff members are frequently praised for their helpfulness and friendly demeanor, particularly in food service and reception.
• The food quality is noted as good, with appreciation for the use of fresh, local ingredients.
• Guests enjoyed the thermal facilities and the swimming pool.
• The peaceful location, away from city noise, was appreciated by some.

Areas to improve

Some guests reported issues with the hotel's remote location requiring a car, alongside service challenges and facility concerns.

• The hotel's location is considered far from the city center and airport, leading to long travel times.
• A few guests encountered unhelpful staff or language barriers, with limited English or Arabic spoken.
• Some rooms experienced problems with air conditioning or malfunctioning appliances.
• There were comments suggesting the hotel is dated and in need of maintenance and furniture updates.

What guests love

Saudi guests enjoyed a pleasant stay at the hotel, praising the creativity in event organization and refined service.

• Guests commended the creativity in organizing New Year's celebrations.
• The reception staff received special appreciation for their refined service.
• Visitors had a good and enjoyable time during their stay.

What guests love

Emirati guests appreciate CONNECT THERMAL HOTEL for its good value, offering pleasant thermal facilities and inclusive meals.

• Rooms are noted for their cleanliness and the pool size is good.
• The food and beverage team is thanked for their attentive service.
• Guests praise the quality of fresh food and thermal amenities.
• Emirati families valued the range of services provided.

Areas to improve

Some Emirati guests encountered service challenges, particularly with spa and reception staff at the hotel.

• Unhelpful behaviour was noted from some spa and reception personnel.
• A lack of dedicated disabled parking near the entrance was mentioned.
• Guests found the location remote, requiring a car for travel.

What guests love

Kuwaiti guests generally expressed satisfaction with the hotel, praising its elegance and the helpful, friendly service provided by the staff.

• Visitors appreciated the cleanliness of the place and its quiet atmosphere away from city noise.
• Guests found the hotel to be elegant and well-designed.
• Reception and restaurant staff were noted for their cheerful demeanor and readiness to assist.

Areas to improve

Some Kuwaiti guests complained about the hotel's location being far from the city center, requiring a significant travel time to reach.

• A few visitors experienced issues with room air conditioning and high temperatures.
• Some guests reported malfunctioning room amenities and a lack of response from reception.
• Difficulty in communication due to a language barrier with staff was also mentioned.

What guests love

Qatari guests appreciated the hotel's cleanliness and the helpfulness of its staff, contributing to a pleasant stay.

• The hotel maintained good cleanliness standards.
• Staff members were cooperative and supportive.
• A comfortable atmosphere was noted by visitors.

Areas to improve

Some Qatari visitors encountered issues with the hotel's location and external odors, alongside observations about the building's age and need for maintenance.

• Unpleasant odors were present outside the hotel.
• The building appears dated and requires updates.
• Furniture was noted as worn and in need of replacement.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Kayıboyu Caddesi KAHRAMANKAZAN NO:20, 06980 Ankara, Turkey