Crowne Plaza Bursa Convention Center & Thermal Spa by IHG

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Arab guests frequently praise the hotel's convenient location near shopping centers and restaurants, alongside the staff's welcoming and professional service.

• The hotel's prime location offers convenient access to malls, dining, and essential services.
• Guests consistently highlight the staff's friendly demeanor and helpfulness, particularly at reception.
• The breakfast is noted for its variety and delicious offerings, catering to diverse preferences.
• The spa facilities are often mentioned as a clean and relaxing amenity.
• Smooth check-in and check-out processes are appreciated by many visitors.

Areas to improve

A few guests noted minor issues with room maintenance or service speed, alongside concerns about the central heating system and spa pricing.

• Some guests reported minor room maintenance issues, such as faulty locks or drainage problems.
• Occasional feedback mentioned slow room service or a need for warmer reception greetings.
• The central heating system was noted by some as being too warm during winter months.
• Massage prices were considered high by a few visitors.
• A small number of guests experienced noise disturbances from nearby establishments.

What guests love

Saudi guests found their stay at Crowne Plaza Bursa Convention Center & Thermal Spa to be a pleasant experience, highlighting its convenient location and smooth check-in/out processes.

• The rooms are noted for their cleanliness and modern design, contributing to a comfortable stay.
• Staff members are frequently praised for their welcoming attitude, professionalism, and helpfulness.
• The breakfast selection is considered a point, offering good variety and quality.

Areas to improve

A few Saudi guests encountered minor inconveniences during their stay that slightly impacted their overall experience.

• Some guests noted issues with non-functional amenities like room chargers or a lack of basic supplies.
• A small number mentioned experiencing noise disturbances from a nearby bar at night.
• One comment suggested a negative interaction with a tour representative seeking excessive payment.

What guests love

Emirati guests praise the hotel's prime location and proximity to essential amenities, alongside the quality service provided by a friendly and professional staff.

• Guests commend the variety and quality of the breakfast offerings.
• Visitors appreciate the easy access to transportation and surrounding shops.
• Many highlight the clean and comfortable room services.

Areas to improve

Some Emirati guests encountered issues with room quality and the cost of certain services, which occasionally impacted their overall satisfaction.

• A few visitors noted room issues such as cold temperatures or difficult door functionality.
• Massage service prices were described as very high and unjustified.
• Some expressed dissatisfaction with room upgrades or their condition upon arrival.

What guests love

Kuwaiti guests praise the hotel's prime location near malls and dining, alongside the staff's welcoming demeanor and attentive service.

• The strategic location and accessibility are frequently highlighted as major advantages.
• Staff members are commended for their kindness, helpfulness, and attentive service.
• Guests appreciate the clean and comfortable rooms, along with convenient free parking.
• The breakfast selection is noted for its quality and variety.

Areas to improve

Some Kuwaiti visitors noted minor issues concerning comfort, specifically regarding pillow quality and the central heating system.

• A few guests found the pillows uncomfortable and sought alternatives.
• The central heating system was mentioned as making rooms excessively warm during winter.
• Some visitors reported noise disturbances from nearby establishments at night.
• There were comments about high shower units and a drainage issue in one room.

What guests love

Qatari guests appreciate the hotel's prime location, close to amenities, restaurants, and cafes, alongside general cleanliness and friendly staff.

• The location is very convenient, offering easy access to various services and facilities.
• The hotel is clean, with spacious and comfortable rooms.
• Staff are friendly and helpful, providing good service.
• Good Wi-Fi quality and reasonable prices were noted.

Areas to improve

Some Qatari guests noted that the hotel reception could be more welcoming, and room service was occasionally slow.

• Reception staff could be more welcoming and friendly.
• Some rooms did not feel as new as expected for a five-star hotel.
• Room service was perceived as a bit slow.

What guests love

Bahraini guests appreciated the hotel's prime location near malls and parks, highlighting the friendly and cooperative service provided by the staff.

• The hotel boasts a strategic location close to shopping and entertainment centers.
• Staff members are friendly and cooperative, offering attentive service.
• Rooms are clean and comfortable, with a delicious breakfast offered.
• The overall quietness of the hotel contributes to a pleasant stay.

Areas to improve

Some Bahraini guests noted that certain hotel facilities showed signs of age, with comments regarding food quality and room updates.

• Some rooms and facilities require updates and refurbishment.
• Food quality did not meet expectations for a five-star hotel.
• Minor issues were observed with door locks or bathroom doors.
• Shower water temperature stability was inconsistent at times.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

Odunluk Mah. Akpinar Cad. No:17 16110 Nilufer Bursa, 16110 Bursa, Turkey