Crowne Plaza Istanbul Harbiye by IHG

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the hotel staff's welcoming nature and helpfulness, noting spacious rooms and attentive service.

• Many guests highlight the warm hospitality and personal attention received from various staff members.
• Rooms are often described as spacious and comfortable, with some amenities meeting guest needs.
• The breakfast quality and variety, along with efficient valet parking, receive positive mentions.
• Guests appreciate the staff's prompt responses and willingness to assist.

Areas to improve

Many Arab guests encounter challenges with the hotel's location, which requires effort to access, alongside remarks concerning the condition of furnishings and general cleanliness.

• Guests complain about the difficulty in reaching the hotel and its surroundings, especially due to inclines or distance from key areas.
• Frequent mentions indicate that the furniture is dated and requires renovation, with cleanliness levels in some areas being unsatisfactory.
• Some express dissatisfaction with unpleasant odors throughout the hotel or the condition of carpets.
• Complaints arise regarding the quality of certain services, such as weak internet connectivity or high prices for some items.

What guests love

Saudi guests highlight the friendly and helpful service provided by hotel staff, noting prompt responses and a refined approach that ensures a comfortable stay.

• Guests emphasize the positive interactions and cooperation from staff in meeting needs.
• Some praised the comfort, cleanliness, and overall quietness of the rooms.
• Personal assistance from certain front office managers was appreciated.
• Visitors noted the smooth process for car valet services.

Areas to improve

Some Saudi guests encountered challenges related to the hotel's general condition, including dated furnishings and unpleasant odors, alongside certain service and location aspects.

• Many noted that the furniture and carpets are old and require updating.
• Unpleasant smells were observed in various parts of the hotel.
• Some guests complained about poor or insufficient room cleanliness.
• Certain services were described as overpriced or unsatisfactory, like coffee charges or room service.

What guests love

Emirati guests praised the friendly and helpful staff who provided attentive service, with particular appreciation for the quality of food and breakfast.

• Staff members were very kind and supportive.
• The food and breakfast offerings were good.
• Some guests found the location to be convenient.

Areas to improve

Some Emirati guests noted that the rooms are old and require renovation, with comments also made regarding cleanliness and the secluded location.

• The rooms are old and need updating.
• Cleanliness requires improvement.
• The location is secluded with a steep ramp to the metro.

What guests love

Kuwaiti guests appreciate the hotel's convenient location and the helpful, respectful staff, contributing to a comfortable stay.

• Staff members are cooperative and show high respect.
• The hotel's location is a significant advantage.
• The hotel is generally clean and comfortable.

Areas to improve

Some Kuwaiti guests encountered issues with room cleanliness, mattress comfort, and poor treatment from certain breakfast staff members.

• Mattresses were uncomfortable and gym equipment was outdated.
• Cleanliness issues, noise, and crowding were noted.
• Some breakfast staff were rude and closed lights early.

What guests love

Qatari guests appreciate the friendly and efficient service from reception and bell staff, noting that rooms are spacious and well-equipped.

• Reception staff are helpful and quick to assist.
• Rooms are spacious and provide essential amenities.
• The location is good for shopping and near attractions.
• Breakfast is good and varied, with high-quality room service food.

Areas to improve

Some Qatari visitors noted a need for improved cleanliness and furniture updates, alongside comments regarding shuttle service limitations and taxi costs.

• A need for better attention to cleanliness and furniture renovation.
• The shuttle service has limited operating hours and coverage.
• Difficulty securing reasonably priced taxis from Taksim.
• Some corridors and hallways were noted as dark.

What guests love

Omani guests appreciated the attentive service and cooperation from the hotel staff, highlighting the comfort and pleasant atmosphere during their stay.

• Reception and restaurant staff were very friendly and helpful.
• The hotel is noted for its cleanliness and comfort, with good valet service.
• The location offers relative quiet and is accessible to Taksim Square.

Areas to improve

Some Omani visitors encountered challenges with taxi access and noted the need for renovations and weak internet connectivity.

• Accessing the hotel by taxi can be difficult due to surrounding roads.
• The in-room internet network was weak.
• The hotel requires some updates, and the location involves effort to reach key areas.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Dolapdere Cd. No: 163 Harbiye Şişli, Sisli, 34375 Istanbul, Turkey