Dedeman Zonguldak

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests appreciate the hotel's prime location offering beautiful sea views and commend the welcoming and professional staff at the front desk.

• The hotel boasts a great location near a mall, providing lovely sea vistas.
• Staff members, particularly at reception, are noted for their helpfulness and good service.
• Breakfast is generally considered good with a decent variety.
• Room cleanliness was highlighted as a positive aspect by some visitors.

Areas to improve

Several Arab guests reported issues with the air conditioning system not functioning properly or being uncomfortable, alongside complaints about uncomfortable bedding.

• Many visitors experienced problems with the air conditioning, noting it was not working or ineffective.
• Some mattresses and pillows were described as uncomfortable, impacting the sleep quality.
• A need for improved bathroom cleanliness was mentioned by some guests.
• Difficulties with the car entrance and parking access were also noted.

What guests love

Saudi guests appreciate the hotel's prime location and pleasant atmosphere, with special commendation for the welcoming and professional front desk staff.

• Visitors noted the friendly reception and professional conduct of the hotel staff.
• The hotel's attractive location was highlighted as a key positive aspect.
• Overall cleanliness of the premises was praised as a notable feature.

Areas to improve

Some Saudi visitors felt the hotel did not meet five-star standards, citing issues with certain facilities and maintenance.

• A few guests reported that the air conditioning was not functioning well or cooling adequately.
• Uncomfortable mattresses and pillows were mentioned by some visitors.
• The furniture was described as dated and in need of updating, with comments on the lack of basic amenities.

What guests love

Emirati guests appreciate the hotel's prime location, offering beautiful sea views and proximity to a shopping mall, alongside good breakfast offerings.

• The hotel boasts a convenient location next to a shopping mall, providing easy access.
• Rooms offer lovely sea views, enhancing the overall stay experience.
• Guests noted the general cleanliness of the premises.
• The breakfast served at the hotel is considered good.

Areas to improve

Some Emirati guests encountered issues with room air conditioning and room service, alongside remarks on the quality of some room amenities and service levels.

• Guests reported that room air conditioning systems were not functioning effectively or at all.
• There were noted issues with room service responsiveness and difficulty reaching reception staff at night.
• Comments were made regarding the need for improved bathroom cleanliness.
• Some visitors pointed out that certain room furnishings, like sofas and pillows, needed updating.

What guests love

Kuwaiti guests appreciated the hotel's prime location directly by the sea, along with the good variety offered at breakfast.

• Staff members are noted for being friendly and very helpful.
• Visitors enjoyed the pleasant views from their rooms.
• The breakfast selection is praised for its variety and quality.
• The hotel's location is considered good and seaside.

Areas to improve

Some Kuwaiti guests experienced recurring issues with non-functional air conditioning, which negatively impacted their comfort during their stay.

• Guests reported air conditioning units being out of order.
• Some visitors found the breakfast to be of average quality.
• A few encountered difficulties securing rooms with desirable views.
• There were instances of slow response to repair issues.

What guests love

Omani guests appreciated the hotel's distinctive location and views, along with good food and clean rooms.

• Enjoyed the distinctive sea and mountain views.
• Praised the quality of the food served.
• Found the rooms to be clean and well-maintained.

Areas to improve

Some Omani guests encountered challenges regarding hotel access and parking management.

• Noted difficulties with the road leading to the hotel.
• Observed a lack of clear guidance for parking.
• Found the car entrance area to be inconvenient.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Shared toilet
• Private bathroom
• Toilet
• Free toiletries

Where it is

İncivez Mah. Milli Egemenlik Cad. No:128 67000 Zonguldak, 67000 Zonguldak, Turkey