Dencity Hotels & Spa

What Arab guests said

🌍All ArabsSaudisEmiratisQataris

What guests love

Guests frequently praised the staff's attentive service and welcoming attitude, alongside the hotel's notable cleanliness and spacious, well-kept rooms.

• Many visitors highlighted the staff's friendly demeanor and helpfulness, contributing to a pleasant atmosphere.
• The hotel's and rooms' cleanliness was consistently commended as a standout feature.
• Breakfast and food quality were appreciated, though some noted limited variety.
• A convenient location near amenities was also a positive point for some guests.

Areas to improve

Some guests encountered issues with the hotel's location, described as unsafe or distant from key areas, alongside minor service-related inconveniences.

• Several visitors found the location to be poor, lacking safety and proximity to essential services.
• A few guests experienced problems with complimentary water supply or its pricing, and some room lights were not functional.
• Concerns were raised about rude staff interactions and breakfast service readiness at times.

What guests love

Saudi guests commend the attentive service and staff's friendliness, highlighting personal attention and high-class treatment that contribute to a pleasant stay.

• Guests praise the staff's kind demeanor and personal attention.
• The dedication of some employees in providing good service is noted.
• Visitors appreciate the welcoming and friendly atmosphere at the hotel.

Areas to improve

Saudi guests face challenges regarding the hotel's location, described as being in an area lacking basic services and security, alongside concerns about room size.

• The hotel's location is considered inconvenient and lacking security.
• The surrounding area is noted for its scarcity of essential services like shops and restaurants.
• Room space is observed to be somewhat limited.

What guests love

Emirati guests appreciated the spacious and clean rooms, along with the quality of food and the helpfulness of the staff who provided guidance.

• Rooms are spacious, clean, and aesthetically pleasing.
• The food served is delicious and of good quality.
• Staff members are friendly and very helpful.
• The neighborhood is quiet, safe, and convenient.

Areas to improve

Some Emirati guests encountered issues with the hotel's location, which was perceived as distant from key attractions and in an industrial area, alongside concerns about breakfast service and water provisions.

• The location is far from Taksim and situated in an industrial zone.
• Breakfast service was sometimes limited and disorganized.
• Complimentary water supply was restricted, with subsequent charges.
• Guests faced difficulties with non-refundable booking cancellations.

What guests love

Qatari guests appreciate the friendly service and helpful staff at the hotel, noting clean rooms and pleasant breakfast options.

• The morning shift receptionist was very welcoming and helpful.
• Guests praised the kind and friendly staff.
• The hotel is clean with good room options and a nice breakfast.

Areas to improve

While some praised the service, a few Qatari visitors noted a negative experience with an unfriendly receptionist, alongside the hotel's location being surrounded by a mechanical area.

• One receptionist was unfriendly in their demeanor.
• The hotel's general surroundings were in a mechanical area.
• The location can be a bit tiring but is good for hot weather.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Eskişehir Mah. Dolapdere cad. Karabatak Sok. No.11 Taksim, Sisli, 34375 Istanbul, Turkey