Divan Mersin

What Arab guests said

🌍All ArabsSaudisEmiratisQataris

What guests love

Arab guests generally had a pleasant stay, highlighting several aspects that contributed to their overall positive experience at the hotel.

• The cleanliness of the premises and facilities was frequently praised, contributing to a comfortable environment.
• Staff members received significant appreciation for their friendly demeanor and efficient service.
• The hotel's convenient location was noted as a key advantage for guests.
• Guests enjoyed the quality and variety of breakfast and dinner offerings.

Areas to improve

Despite a generally positive experience, a few guests pointed out areas where improvements could enhance the overall guest satisfaction.

• Some guests felt the pricing was on the higher side for the value received.
• One guest encountered a staff member who was perceived as harsh in their communication.
• A guest reported an issue with the hotel refusing to provide an invoice or proof of payment.
• The bedding provided was noted by one guest as being too thin, leading to discomfort from cold.

What guests love

Saudi guests appreciated the attentive service and high cleanliness standards at the hotel, with special mention of the beautiful sea view.

• Staff interactions were friendly and responsive to guest requests.
• The overall cleanliness of the premises left a positive impression.
• The hotel's good location added value to the stay experience.
• A beautiful sea view was a notable positive aspect.

Areas to improve

Some Saudi guests encountered difficulties in obtaining payment proofs or invoices from the hotel.

• The hotel declined to provide payment proofs or invoices to guests.
• There was dissatisfaction regarding the lack of clear financial documentation.

What guests love

Emirati guests generally had a very positive experience, highlighting the hotel's convenient location and comprehensive facilities.

• Staff members were noted for their welcoming and friendly demeanor.
• The quality of the breakfast received praise from visitors.
• The hotel's convenient location was a significant plus for many.

Areas to improve

A minor discomfort was noted by some Emirati guests regarding room temperature, specifically feeling cold due to light bedding during the night.

• One guest experienced coldness overnight due to a thin bed covering.
• A thicker comforter might have resolved the issue of feeling too cold.

What guests love

Qatari guests found their stay at the hotel to be very pleasant, highlighting the cleanliness, quality of dining, and the generally good service from staff.

• Guests appreciated the cleanliness of the accommodation.
• The breakfast and dinner offerings at the restaurant were noted positively.
• Many visitors found the staff to be very helpful and pleasant.

Areas to improve

While Qatari visitors enjoyed their stay, some mentioned concerns regarding the pricing and the suitability of the location for their needs.

• A few guests noted that the prices were on the higher side.
• The location was mentioned as not being ideal by one visitor.
• One guest reported an instance of harsh communication from a staff member.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Akkent Mah. Gazi Mustafa Kemal Bulvarı No: 612 Yenişehir / Mersin, 33110 Mersin, Turkey